problem wen buying turbine points

[KeiN]

Hi!
I have the same problem and im in Asia

I would really like to buy the Turbine Points T_T

please support help usss~~
especially the offer will be ended tomorrow (

[KeiN]

btw,how to submit a manual turbine purchase ? :O

[Victorie]

At this time the errors are working properly, though most of the errors do have more than one potential cause. We are working to improve our systems.

We generally send emails with the most basic fix first. If the response does not resolve your issue, please feel free to respond to that email (without changing the subject) and they can work to assist you further.

For information about manual purchases, please see this sticky. Please note that we can only do manual purchases with credit cards, and the card has to already be on file for us to assist with a manual purchase. If you need help adding the card, you can call or fax. The phone number is in my signature. If you'd like to fax, you can submit a web inquiry requesting the information, or PM me and I'm happy to provide it.

[PiccoloMSN]

Hy, I also have problem with CHK-8001, and my paypal works for everything else. Now, I am interested if I send mail as is specified in that sticky, and it get's done in a day or two when this special bundle 6900 for 49.99 $ offer is over. Am I going to get 6900 or 5000 turbine points?

[TheHarlequin]

Woot my paypall is working again ty ty ty

[ravengerpl]

I can' buy TP using my CC, still getting CHK-8003 error.

I used this card for the last year without any problems (1 time for 1 month VIP, 3-4 times for points). I tried to add again my card in DDO Store and https://myaccount.turbine.com/, consequently I have 4 holds but still can't but TP.

I send a ticket for manual purchase and I'm waiting... And I miss some -50% sales because I don't have TP to spend...

[xerpenth]

still cant buy points from my ddo store, i always do it by paypal and im getting this message: system not avaible, please try later.

any help with this please, already miss week 1 50%.

thx

[Heketon]

Like most of you I was getting the CHK-8001 error. Once I gave PayPal my bank account information, they changed my account to "Verified" and I was able to purchase points from DDO. If PayPal only has your CC info, the purchase will not go through. Something about needing a billing address (?).

Hope that helps.

[xerpenth]

already summit a ticket not answer yet, i guess they busy with update 8 will wait 2 more days for a solution if not help im guessing they dont want my money.

[Katran]

Same CHK-8001, and my Paypal account is validated. It's almost impossible to purchase points from other countries then US. Most of the countries aren't even listed in the "pay by CC" section...

[xerpenth]

so.. anyone got a fix for this? still same error with paypal ( system is not avaible please try later) and now they are giving double bonus points without fix this??.

this is a joke turbine, please fix these!

[Jindo-Nagaki]

It would seem that reading the rest of these messages, the problem is with buying the $49.99 pack, as I can confirm that only 4 days ago I bought the cheapest pack with no trouble at all. Now the double bonus points are on offer, I have tried to buy the larger $49.99 pack and get the "there is a problem processing your request, please try again" message.

I have tried several times over the past 2 days, I have also tried re-entering my card details again. Nothing helps.

I have submited a request to account management support, but as it is xmas, I am not expecting a quick reply.

[PinstripedZebra]

Since we have the ongoing sale on vip status (3months for 30 dollars) I wanted to get my VIP status up again. While trying to get this done I got errorcode 8003...the help section actually explains that it might be a problem with the fact that your IP-adres is from a range not associated with the country your Creditcard is registered...I am actually in another country at the moment, this might be the problem in my case.

Lo and behold, logging into a computer in the country where my creditcard is issued, and it all worked...

Just my 2 cents, might be the case for more people who have problems.

[CheekyStoat]

Wow. I am so frustrated right now. The new fraud protection thing is not very beneficial to you at all. I'm trying really hard to keep level headed but I am just frustrated and irritated. I have been trying to get either a 3 month VIP or the $50 TP bundle for FOUR hours. I am a student in Canada, my permanent address is over in Ontario but I go to school in British Columbia. So I can't add my card to anything related to this site and when I finally resorted to paying for TP and to pay for points and that didn't work either. I've spent the afternoon changing addresses and calling places and I've gotten no where. I have read all the FAQs and all the support.

Is there a way for me to get anything with either paypal or my credit card so I can try something new in DDO, I'm dying of boredom with the same quests repeatedly. I really want to try something new so I can keep my interest in the game. I have never paid for anything up to this point, nearly two years, but if the new adventure packs, races and classes add more excitement then I suspect I'll be paying for that many years if not more.

Thank you for your time if you take it to read this.