Am from Canada and i get the same error message.
I have used my card many times here,but now all of a sudden
i get declined.So if Turbine thinks my card is a fraud
someone should tell my bank cuse i'm not going to.
Bluntt Roller
Am from Canada and i get the same error message.
I have used my card many times here,but now all of a sudden
i get declined.So if Turbine thinks my card is a fraud
someone should tell my bank cuse i'm not going to.
Bluntt Roller
Bluntt,Proud Officer of the Truth Seekers
Adapt or Die,or be a ddo'er and /whine
Blunttphorse,Madkill,Mait Manic,Ewak,Holmez,Rollin,Axeme Acers
And the problem persists. Now I have some friends who are also having the same problem, and everyone has bought something in the DDO Store before, even some of them even become VIP members, and they never had problems like this. Why are we having trouble now, if we are using the same CC information that worked before?
And please do not ask us to come into contact with the support of our credit cards, we've done that, several times, and we were informed that there is no problem with our cards, even we were informed that there was no charge attempt by Turbine.
Ps.: I tryed again, with another CC, and had the same problem.
Last edited by Jhonrock; 09-06-2010 at 11:02 AM.
Hi
My wife and I both receive the CHK-8001 error. We BOTH have purchased points through paypal before, several times in fact with no error. She even tried here credit card and received the same error. Can some one please address this as I would like to buy the points while they are on sale. Also if this is not resolved before hand, will the sale be honored?
This is not due to lack of verification or fraud on our end, I can guarantee that.
Corry
I'm beginning to get the same error now, too and tried 3 different credit cards - all from different banking institutions with only minimal balances on any of them. In fact, I just purchased something through paypal for my business without any trouble with one of the cards.
I'm not in a super big hurry to buy anything, except that Turbine would have gotten about $100 from me this weekend without the issue. Their loss.
*Edit - Everything was approved when I tried to go through paypal instead until I got to the Turbine side. Then I got the error. Heck, I even got a receipt from Paypal indicating the purchase - just no charge on the card and no Turbine points.
**Edit #2 - Ok. I hadn't purchased one of the GW campaign's yet so I figured I'd try out my credit card there. Short version - NCSoft didn't have any problems taking my money. This is definitely on the Turbine side.
Victorie, if you are seeing this, please look a little deeper than sending us to the credit card problem sticky note. There really is a problem on your end. I'm even willing to help be a test subject if you want.
Last edited by Aelgerion; 09-06-2010 at 06:45 PM.
No change here. I'm still getting that error message.
I even tryed to buy TP with my PayPal account, but not worked too.
It's obvious to me that this problem is not with my CC. It has to be something on Turbine side. Did Turbine made some kind of change in their billing system? That's the only logical answer for a problem that did not exist before.
Community Member
for me, what is happenning is different, I click "buy points" then click on any of the pack selections, it goes to the next screen.. or at least tries to, it shows the column headings, but loads and loads, then times out with the message "System is not available. Please try again later."
I assume this is due to the above issues being dealt with? if so, why would they leave the whole purchasing system down overnight without any indication?
really bad customer service if you ask me.. all it would take, is a simple message saying "our points purchasing system is currently under maintenance, sorry for the inconveniece, we anticipate this to be done by xx:xx"
I'm also getting error CHK-8003, and this is a card that I've used numerous times to pay in online stores and for various online services. Normally, when I experience authorization problems(this has actually only happened once over a period of 4 years), I get a call from my bank and things get resolved pretty quick. This has yet to occur, even though the DDO store supposedly has problems with validating my purchases(CHK-8003 stands for failure to authorize IIRC).
This is very disapointing, because it points to a problem on the side of Turbine, and judging by this thread - a lack of desire or ability to adress this issue. I hope this problem is resolved in a timely manner, before I loose all desire to do business with Turbine(one can only be rudely rebuffed so many times before giving in to frustration).
I have already missed several sale opportunities because of this error, and while I do not expect of Turbine to recompense me anything for that, I urge them to consider switching their billing service provider(if external), or adress the issues with their billing service(if internally developped and maintained).
These errors, and the frequency with which they are appearing is being researched. We are aware that they are occurring more often, and to players that were previously able to purchase points without issue with the same payment method. When we have news, I'll post.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
Thank you Victorie
I look forward to your response. I woulld like to move forward with purchases but will wait till there is a resolution.
Corry
Is there another way of contacting Turbine Account Support? Over the last few months I've sent a few messages through the support e-mail form and never received a reply. The "Successfully submitted" page comes up even when NoScript blocks the submission page, which I assume blocks the submission, so I've had to disable NoScript when using the form. Either way I never receive a reply from Turbine.
Is there an e-mail address I can use or perhaps can we get an automated response "Your ticket has been received" rather than a page that displays regardless of whether your ticket has actually been sent?
Last ticket was sent Sept 6th and I have yet to hear anything of it a week later.
Hi
Wondering if there was any news on this issue. I would like to return to DDO, but would like resolution as well. Would like to buy points for adventure packs.
Thanks
Corry
Hi guys. I got a response from Turbine Account Customer Service. It appears that if you are not VERIFIED with Paypal, the store cannot charge PayPal for anything. Also, the billing address on the credit card on file with PayPal and the account address have to be the same. On a side note, I have a pre-paid Visa card I was trying to use to buy points with and the only way you can use these cards is through the phone. Bothersome to say the least considering the address on record with the Visa, the PayPal and the DDO account are all the same.
Still no fix to this? Tried to purchase points via CC and Paypal for the last couple of weeks. Both were declined, error CHK-8001.
Any updates would be great.
I also can not buy points from DDO store...
Always got [err: CHK-8003].
I submitted a manual points purchase ticket, but no reply util now.
Ahhhhh...It's really drive me crazy!
As of 10-10-10 it is giving me the same message, any fixes coming?
Not saying it's the issue for any of you - but check the small details. Even a wrong digit on the Zip Code of the billing address for your CC has started throwing errors back.
Saw that a couple purchases ago. I have a home mail, and a P.O. mailbox. Had the Zip last digit of my home on the info instead of the last digit where my P.O. is. Had not been an issue for a while, then suddenly it was. Took a couple minutes to figure that one out as my expiration date was nowhere near.
We have made some additional updates in the past few weeks. At this time these errors are appearing properly. They will appear if the address or card or payment information is wrong, if the PayPal account is not (or no longer) verified, if the payment is declined, etc. Please confirm your payment information is correct. If it is and you continue to receive an error message, please contact the Account Management department.
We are always working to improve our billing systems. More changes may be coming.
If you have found a specific reason why you are unable to purchase points, please feel free to (politely) post that feedback here.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
Hi every1
i have same problem like the most ppl here
only in my case there are some points i need to reflect on:
1) i have only recently started using paypall to buy TPs and my account is fairly new (although i have a friend who has more online shopping experience with paypall and same problem with ddo store turbine buying)
2) both me and my friend have this problem because we bought turbines for ourselves AND a friend...since ddo store is curently lacking in the department of gift giving from one player to another when it comes to TPs - think on it...when players form the same familly buy turbine points do every1 needs to have another paypall acc?
- so im guessing the problem is using same paypall acc for more than one turbine acc....and since the last acc i bought TPs with was myfriend i cant buy any points for myself anymore
3) I can guarantee for sure that both my bank acc ( just to be sure i made my paypall acc restricted so i cant spend money if i dont have it on my acc) and my paypall work fine with all the corect info
there were some rumors about Turbine making avaliable Turbine gift packages for friends and other acc and i would like to know if those are true
im from Europe and i would like to know is there any way for this to be resolved so i dont have to spend money on phone calls or things like that...
I made this post coz i want this thing resolved and i would like to buy myself more points when next update comes in a week and a half.....
Last edited by TheHarlequin; 10-11-2010 at 04:19 PM.
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i got a question....i am from EU...tryin to become VIP but cant buy anything from turbine points...is there a way to get VIP account without owning master card or other cards shown available??? ty for ur help in advance
I have the same problem most of you reported. I am from Europe, and tried to buy Turbine points via Paypal,numerous times, all to no avail with errors appearing.I checked the errors meaning in the Troubleshoot and they indicated that i might not have a verified Paypal account. I checked my account, it IS verified, so i tried again, only to receive the same errors again.Now i know that ive never had problems with buying via Paypal before, so i sent a help request to Account/Customer Support. After a long wait i received an email with an automated message that, oh what a surprise,told me that i might not have a verified Paypal account, and that i should check that.So basicly im at the beginning again,while knowing that on my side everything works perfectly.
So.....when can i expect this issue to be resolved? Because this is ruining my game pleasure,since i missed the opportunity to buy all the cool stuff that was on promo sale, and i do not want to have to send another request to Account Support only to receive the more-less same message again.