problem wen buying turbine points

[Aletard]

hi i encountered a problem wen trying to buy the ddo store point bundle (49.99) today while it was on sale, every time i tried to purchase it using the creditcard i got the same message "There was an error processing your request. Please try again.[CHK-8001]" a friend also tried to purchase the points with his credit card and he got the same message the only diference was that he got 8002 instead of the 8001 anyone know the meaning of that code? or why does it show?

pd: pardon me if i made a mistake spelling or with the grammar english aint my native language

[hgandhi]

Yea i got the same message...The error code, 80001, has something to do with SSL certification...weird

[mostoasty]

no response or help with this?

[nastinad]

Same error here, guess they dont want to make any money today

[Dingdongtudelu]

Bump, I'm getting that too.

[Victorie]

Thank you for the reports. We're looking into this guys. We'll post when we have news.

[Dingdongtudelu]

If it helps, I'm playing from Europe, and I just got this error when I clicked the 'buy now' button in the LFM, to get the inspired quarter:
Unknown offer id in request; cannot process request.

[eshla1978]

got error 8003 when I tried to do the same thing. and paypal is down so could not but points at all.

[Victorie]

Errors CHK-8001 and CHK-8003 indicate that your purchase is being declined by our fraud verification checks. Please feel free to confirm you are entering the correct information, and that your PayPal account is verified (requirements for this vary by country and are determined by PayPal) and then try again. Please note that if it doesn't work after a couple of tries, additional attempts will likely also be declined.

Error CHK-8002 is a purchase limit. If you receive this error, please wait at least 24 hours before attempting any additional purchases.

[Dingdongtudelu]

Hey Victorie,

Thanks for the reply, but I have verified several times now, and have also used the previously entered credit card data to buy turbine points. The data is correct, yet I am still getting that error.

Edit: I get this error when trying to modify my CC info:
The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com.

I do not have another credit card, it works fine for any other service and has worked fine for previous purchases. I am not willing to get another one from the bank, just for this issue, so until this gets resolved, I will not be making any more purchases at the DDO store.

[Victorie]

For credit card update issues, you may find some more helpful information in this sticky.

If you are able to call the Account Management department, they can try to update it for you.

[Dingdongtudelu]

Ok, thanks for the trouble, but I won't make any international calls to fix a problem that didn't exist before. I have bought the 50$ package twice now without problems. Nothing changed with the card or the bank account, and there's plenty of money left on the it. I'll try a few times more in the future, but if the problem doesn't get resolved (and I'm sure I'm not the only one having it), I'll move on to something a little less buggy.

[Aletard]

thanks ima try to fix it now

[Varain]

got error 8003 when I tried to do the same thing. and paypal is down so could not but points at all.

I got the same error to.
Any news on this?

[wulfono]

I got the same error to.

Same here... Would throw my money at you if only I could...

Wonder when this will be top priority...

Edit: I suspect its a language support issue since the card information (from the store) do NOT include danish æ, ø and å and so preventing a match... It wont help to choose other card and type it manually... Could easily be a big problem with all the other weird letters used around Europe...

Any idea when PayPal will work again..?

[wulfono]

... helpful information in this sticky...

"If you're able to add your credit card to the website, but the Turbine Store won't let you buy points, we are happy to help.
You can call, or if you already have a card on file then you can email and request the points purchase. If you email, please include:
-username of the account you want the purchase and points on
-the last 4 of the credit card
-the card holder's name
-the address on file
-the number of points you want to buy
-the amount you are agreeing to spend"

A good option..?

[scottpeterson99]

So as of 31 August, these issues are still ongoing? I have tried for three days to both buy through the DDO store and re-subscribe. I have tried using the credit card and my verified paypal account. Nothing is working. I am also getting [CHK-8001] error. I have asked in game every day and I get a number of replied that others are also not able to buy through the store, but some can.

Appreciate some level of fraud protection, but whatever this is appears to block a good number of people. Seems pretty straight forward with a verified paypal account and/or two different credit cards. This system lets none of them go through.

Concerning the above copy from the sticky, I dont think supplying all your credit card information and the username of the account through a non-SSL online email system is a viable solution. Now my LOTRO subscription magically restarted without my permission last month, which Turbine did fix (but is VERY troublesome) but I can't willingly subscribe to DDO. Is it possible there is some serious problem with Turbine's payment processing service?

I'm about to move on.

[Zauriel]

This ERROR, has been going on for almost the entire month... Combined with the lack of information regarding us Europe players & our character transfers etc. Makes DDO seriously lacking in the fun department atm.
11 days since the last official response - either give some information ( preferable a solution ) or say goodbye.

[Victorie]

Please see above. Quoted here for ease in reference.

Errors CHK-8001 and CHK-8003 indicate that your purchase is being declined by our fraud verification checks. Please feel free to confirm you are entering the correct information, and that your PayPal account is verified (requirements for this vary by country and are determined by PayPal) and then try again. Please note that if it doesn't work after a couple of tries, additional attempts will likely also be declined.

Error CHK-8002 is a purchase limit. If you receive this error, please wait at least 24 hours before attempting any additional purchases.

[Jhonrock]

Errors CHK-8001 and CHK-8003 indicate that your purchase is being declined by our fraud verification checks. Please feel free to confirm you are entering the correct information, and that your PayPal account is verified (requirements for this vary by country and are determined by PayPal) and then try again. Please note that if it doesn't work after a couple of tries, additional attempts will likely also be declined.

Error CHK-8002 is a purchase limit. If you receive this error, please wait at least 24 hours before attempting any additional purchases.

Same problem here, error CHK-8001. For 2 days.
It can not be a problem with my CC information because i already bought other things on DDO Store before, without problem. I'm VIP for 2 months already and had no problems with payment. Whats the problem now? I already contacted my CC support and everything is fine.