problem wen buying turbine points

[Aletard]

hi i encountered a problem wen trying to buy the ddo store point bundle (49.99) today while it was on sale, every time i tried to purchase it using the creditcard i got the same message "There was an error processing your request. Please try again.[CHK-8001]" a friend also tried to purchase the points with his credit card and he got the same message the only diference was that he got 8002 instead of the 8001 anyone know the meaning of that code? or why does it show?

pd: pardon me if i made a mistake spelling or with the grammar english aint my native language

[hgandhi]

Yea i got the same message...The error code, 80001, has something to do with SSL certification...weird

[mostoasty]

no response or help with this?

[nastinad]

Same error here, guess they dont want to make any money today

[Dingdongtudelu]

Bump, I'm getting that too.

[Victorie]

Thank you for the reports. We're looking into this guys. We'll post when we have news.

[Jindo-Nagaki]

It would seem that reading the rest of these messages, the problem is with buying the $49.99 pack, as I can confirm that only 4 days ago I bought the cheapest pack with no trouble at all. Now the double bonus points are on offer, I have tried to buy the larger $49.99 pack and get the "there is a problem processing your request, please try again" message.

I have tried several times over the past 2 days, I have also tried re-entering my card details again. Nothing helps.

I have submited a request to account management support, but as it is xmas, I am not expecting a quick reply.

[PinstripedZebra]

Since we have the ongoing sale on vip status (3months for 30 dollars) I wanted to get my VIP status up again. While trying to get this done I got errorcode 8003...the help section actually explains that it might be a problem with the fact that your IP-adres is from a range not associated with the country your Creditcard is registered...I am actually in another country at the moment, this might be the problem in my case.

Lo and behold, logging into a computer in the country where my creditcard is issued, and it all worked...

Just my 2 cents, might be the case for more people who have problems.

[CheekyStoat]

Wow. I am so frustrated right now. The new fraud protection thing is not very beneficial to you at all. I'm trying really hard to keep level headed but I am just frustrated and irritated. I have been trying to get either a 3 month VIP or the $50 TP bundle for FOUR hours. I am a student in Canada, my permanent address is over in Ontario but I go to school in British Columbia. So I can't add my card to anything related to this site and when I finally resorted to paying for TP and to pay for points and that didn't work either. I've spent the afternoon changing addresses and calling places and I've gotten no where. I have read all the FAQs and all the support.

Is there a way for me to get anything with either paypal or my credit card so I can try something new in DDO, I'm dying of boredom with the same quests repeatedly. I really want to try something new so I can keep my interest in the game. I have never paid for anything up to this point, nearly two years, but if the new adventure packs, races and classes add more excitement then I suspect I'll be paying for that many years if not more.

Thank you for your time if you take it to read this.