Question on Known Issue/Bug Reporting

[Kelavam]

I am guilty of seeing something, and not reporting it as a bug. I have had a lot of rubberbanding lately, but it is not just on ladders, it's everywhere. Jumping off the platform in Orchard to suddenly appear back on the platform. I try again, and it works, so I just blame lag. Or my slow connection. Everyone in my group experiences it from time to time, so it's not a big deal, unless it causes a party wipe. STILL the best MMO I have played, by a long shot.

I think, as of the last few months, I have seen a lot of good responses from the Turbine/DDO team. They are making an effort to get into the forums and respond to our queries and needs - and are trying to address things as best they can. The fact they are making an effort to respond to our questions and concerns speaks a lot for the effort they are trying to make to address situations. 2 other MMO's I played I never saw them in the forums, no one ever responded to PMs, in game contact.. Nothing.

I know a good amount of players are upset about certain bugs and lack of bugs being addressed. But this feedback from the Devs and the Turbine Team should show us that that are willing to listen and do what they can. I guess I find it bothersome to see some people come in here and just rail on them, when they are really trying to make themselves visible and attempting to help. Perhaps you are not getting the answers you are looking for, but back off a little. Give them some credit.

[Keeper]

When it comes to ladders being broken or buged topic we get answers fast. When players mentioning Warforged Great Weapon Aptitude has not been working since it was introduce it is passed over with out a word from a single dev, not a single we looking in to it, need more info, its a know issue, we get to it we its time to look over WF enhancements.

Different problem, different dev. And I happen to have an old hatred of ladders.

[Keeper]

have You Tried Applying A Layer Of Grease On The Ladder That's Giving You Trouble? That Might Help You Get Up The Ladder More Smoothly.

:d :d :d

[edit]I'm having smilie issues now, grrr.

[Missing_Minds]

Oh right, I had forgotten about this case. I haven't found a good work-around for this problem yet. You're right, it's an issue with the physics of the wall interfering with the physics of the ladder.

If the map has space, extend the end of the tunnel out further to not be a block?

[Bladedge]

Different problem, different dev. And I happen to have an old hatred of ladders.

I know.
Comment was meant for Telero, the proper dev(s) and Q&A.

As for the ladders ,have them all be mimics that you have to kill before you can use them.

[Lorien_the_First_One]

Different problem, different dev. And I happen to have an old hatred of ladders.

You are definately one of the good ones in general when it comes to poking your head in and commenting on stuff that touches your areas. It is appreciated

And those of us who have been around for a while understand that the devs that do poke their head in here do so on their on time - and unfortunately sometimes get attacked for their efforts. I thank all of you who do show up for putting in that effort and hope you will continue to do so and ignore those who choose to make things uncomfortable.

[Alanim]

from personal testing, the ladder bug is caused by landing at the bottom from a jump, the best way to replicate this bug is to TAKE OFF featherfall and jump at the bottom numerous times, till you get the bug to occur I can normally reproduce this bug within a minute.

*edit 2* I also did this with 25% striders and 33 jump.

It has something to do with landing on the ground and the ladder at the same time?

also another mention, keeper in the harbor behind the house near the boat showroom there is a ladder that cannot be climbed(something is in the way, unless this was fixed, since it was bugged in lama but I haven't checked since)

Also... for the rage/etc. bug could it be something happened when someone tweaked death aura's to effect targets based on caster level?(since that was the only thing I saw AOE related and happened on that update).


*edit* also the ladder bug I'm doing could be a completely different or semi-related to another ladder bug, I'm unsure.

[Cyr]

Different problem, different dev. And I happen to have an old hatred of ladders.

We know.

Maybe it's time to throw something at that dev to wake them up or pop into management's office and have a little chat about making the Known Issues list a comprehensive list.

It's not too tough to split it into two sections....

One section is bugs that no longer need any bug reporting details
The second are bugs that could use more bug reports to fully understand what is causing them

[Keeper]

Maybe it's time to throw something at that dev to wake them up . . .

You guys are looking at this backwards. The other devs, the ones who aren't responding right now, they are busy with genuinely important things. I, on the other hand, and doing the equivalent of pushing the broom around the room.

I'm procrastinating because I promised someone I would make a map, and I don't wanna. . .

[Folonius]

I am guilty of seeing something, and not reporting it as a bug. I have had a lot of rubberbanding lately, but it is not just on ladders, it's everywhere. Jumping off the platform in Orchard to suddenly appear back on the platform. I try again, and it works, so I just blame lag. Or my slow connection. Everyone in my group experiences it from time to time, so it's not a big deal, unless it causes a party wipe. STILL the best MMO I have played, by a long shot.

I think, as of the last few months, I have seen a lot of good responses from the Turbine/DDO team. They are making an effort to get into the forums and respond to our queries and needs - and are trying to address things as best they can. The fact they are making an effort to respond to our questions and concerns speaks a lot for the effort they are trying to make to address situations. 2 other MMO's I played I never saw them in the forums, no one ever responded to PMs, in game contact.. Nothing.

I know a good amount of players are upset about certain bugs and lack of bugs being addressed. But this feedback from the Devs and the Turbine Team should show us that that are willing to listen and do what they can. I guess I find it bothersome to see some people come in here and just rail on them, when they are really trying to make themselves visible and attempting to help. Perhaps you are not getting the answers you are looking for, but back off a little. Give them some credit.

QFT and +1 for all the -1's you'll most likly get for siding with Turbine.

[SkyCry]

I have also experienced "autobacktrack" issues with ladders. It happens no matter what ladder is used, however I'm yet to find a reliable way to reproduce it. Generally it occurs when you lag-jump* onto a ladder - it's almost as if your client thinks you're on the ladder, while server thinks you're not... so each time you try to climb up while on a ladder results in server lag-pulling you back down since it thinks you can't climb a ladder you're not on.


*I assume Devs know what lag-jumping is - it happens quite often that simply trying to jump makes your client and server unsynchronized with a server update pulling you back down and allowing you to jump only a second or half a second later. This results in your jump going completely differently than you expect, making it really hard to control, resulting in many broken adventurer necks, especially in pit-like quests.

Clearly this issue is not in Keeper's area of expertise.

[Angelus_dead]

You guys are looking at this backwards. The other devs, the ones who aren't responding right now, they are busy with genuinely important things. I, on the other hand, and doing the equivalent of pushing the broom around the room.

Adding entries to the Known Issues list is something probably any dev could handle, regardless of specialization.

When a (non-exploit) bug is confirmed, the first step is add it to Known Issues to uphold honesty with the customers. The longer it will take to fix the bug, the more important it is to have its existence documented so players aren't unpleasantly surprised.

[zorander6]

We know.

Maybe it's time to throw something at that dev to wake them up or pop into management's office and have a little chat about making the Known Issues list a comprehensive list.

It's not too tough to split it into two sections....

One section is bugs that no longer need any bug reporting details
The second are bugs that could use more bug reports to fully understand what is causing them

This ^^

A large majority of the people who attack you are frustrated, most of the time it's not personal. However I appreciate seeing devs like Keeper and MadFloyd popping in and asking questions and letting us know what is going on. It is something (time consuming and) simple that makes me feel like I'm being listened to. As for the bug report thing, showing both known and need more info bugs in different sections would be very nice for those of us who look at them. Knowing what team if not individual developer is working on an issue and occasional comments on said issue shows people that bugs are really being worked on. This is more a customer satisfaction thing for many people who love this game but get frustrated by issues.

If I knew about particular bugs that needed to be tested for info I'd be willing to test when I'm not running with my guild. If you can track individuals across quests I'd be happy to let you do a tracer on my characters even. I'd just have to know what bug I'm trying to duplicate.

[Keeper]

Thanks to those of you who mentioned the blocked ladder in the Harbor. Oops! That one was my fault. I had pushed the building a little too close to the wall. There, the fix in in now.

Have fun on the roof!

[Folonius]

I'm procrastinating because I promised someone I would make a map, and I don't wanna. . .

[Hendrik]

Thank you Keeper for the posting and communication!

/respect

[Asketes]

You are definately one of the good ones in general when it comes to poking your head in and commenting on stuff that touches your areas. It is appreciated

And those of us who have been around for a while understand that the devs that do poke their head in here do so on their on time - and unfortunately sometimes get attacked for their efforts. I thank all of you who do show up for putting in that effort and hope you will continue to do so and ignore those who choose to make things uncomfortable.

what I felt, but didn't have the exact words for

thanks guys

[MrWizard]

Oh right, I had forgotten about this case. I haven't found a good work-around for this problem yet. You're right, it's an issue with the physics of the wall interfering with the physics of the ladder.

big rock at bottom of ladder raises you up before climb start..?

[MrWizard]

This is the strangest thread ever..


1) the sheer number of responses from turbine crew...the entire first page of dev tracker is mostly this thread.

2) 10 points to tolero for derailing the thread on the second post for bringing up ladders and making it a multi thread where one is totally about ladders.

3) The ladders derail gave poor Keeper a flashback and nightmares.

4) stop talking about ladders

5) I can make any ladder in the game bug, its easy, just hit jump and work on landing on the wrong spot and you will loop...guaranteed.

6) we learn people file bug report by saying 'titan bug' and that is all

7) we learn known issues listed in the forums are only ones they do not want us to report on anymore, the rest they know about but need more info or just don't mind us continually bug reporting it

8) they are not aware the suulo chest is not dropping correctly

9) and we learn Phax is the dev of last resort...don't anger the phax.

10) the cube is neither mentioned, honored, nor has made an appearance in this thread.

11) some ladders are naughty

12) Genasi would rather phax look into it

13) Phax would rather Genasi look into it

14) keeper is the funny one and has to use the broom

15) Fernando stays away from the programmers while Kate just shakes her head and closes her office door while crossing her fingers


all this spells one thing


doom.

soon.

mysterious.

Vast.

Ice cream



.

[Sarezar]

I reported Polar Ray (and Incendiary Cloud) incorrectly applying Heighten on them last Xmas from EU. It was also posted there in October. Which means more people knew it here since then or even earlier. But that could easily be Codemasters fault.

So, I resubmitted a very detailed bug report here 3 times since I joined in January. I send one of these every 2 Updates. I also posted it in the Wizard forum here, where other players acknowledged it as something that they bug reported ages ago.

It's been almost a year where Polar Ray (and Incendiary Cloud) is affected by Heighten. I am definitely not an expert, but I would think switching off a Metamagic Feat from a spell is not something that requires a year's worth of work - even if it is not game breaking.

I can only guess that the bug report is either never read but the developers OR that someone decides that a spell that nearly all of the level 17+ arcane casters in the game have and use very frequently is not important enough to fix in one of the updates we had since last October.

In either case, something is not working properly IMO.