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  1. #1
    Community Member billycool12's Avatar
    Join Date
    Jul 2010
    Posts
    4

    Thumbs down "Installing Pre-requiste software" Bug

    Well i have been trying to get on for 2 days, but when ever i open the launcher it says Installing Pre-requiste software.. I am using service pack 3 Windows xp professional..

    Can anyone help me out?

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    My reply in this thread should help.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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