I have tried several times to play DDO and I am unable to do so.
I get the log in screen, log in with ID and password but the loading screen does not show up. I have uninstalled and reinstalled the game a few times and it still happens. Any ideas?
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Thread: Loading screen issues
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07-27-2010, 09:27 AM #1Community Member
- Join Date
- Jun 2010
- Posts
- 1
Loading screen issues
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07-28-2010, 04:10 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
When you can post your “dxdiag” data (the steps are in the “how to get help..” sticky linked in my signature) and I would also follow up with a tech support request too if you haven't yet.
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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