I've just started having this problem since the patch.
I log in just fine but once I click "Enter" at character selection, it crashes.
I've reinstalled, even redownloaded twice. Both qualities
I just paid for VIP. I don't want to waste my money.
Can someone help me?
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Thread: Crashes after Character Select.
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07-23-2010, 12:15 AM #1Community Member
- Join Date
- Jul 2010
- Posts
- 0
Crashes after Character Select.
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07-23-2010, 07:58 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig) but also definitely open a support request if you haven’t yet as well
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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