DDO causing computer to freeze since Update today.

[Velexia]

I was playing DDO for several hours yesterday with no problem on Windows XP Professional.

After updating DDO today my computer has crashed twice within 2 minutes of logging in with a character.

Not a BSOD crash like I was experiencing on the Windows 7 boot (which appears to be related to an unstable Windows 7 Update) but simply a total freeze.

Graphics Card: Geforce 9600 GT
Memory: 8GB
OS: Windows XP Professional, SP 2
CPU: AMD Phenom II Quad Core

Considering that I was running DDO just fine right before this patch (on Windows XP), I don't believe the problem is on my end.

[Akhronus]

Yeah I'm having the exact same problems...

Tried to update drivers.... nothing
Now trying to reinstall the game *crosses fingers*



Video Card: GeForce 8800GTS 512
Memory: 4GB
OS: Windows 7 Home premium 32 bit
CPU: AMD Phenom 8450 Trip-core

[Velexia]

I'm also crashing on the same setup with Windows 7 Professional 64 Bit. I thought it might've been a Windows Update which caused the problem, but today I watched videos online for several hours with no problem on the Windows 7 boot.

I have recently downloaded the Windows SDK for the debugging tools to determine what exactly the cause is. I know it's associated with DDO, I just don't know how.

BSOD Troubleshooting

Debugging Tools

Other Info for Windows 7 & Vista

[Akhronus]

Yeah, It's definitely DDO, and It's definitely the new update. Though I have no idea what this update did that's causing this.

I tried uninstalling and reinstalling, but that only worked for a short time, then I crashed again.

Soooo, I have no idea.

The new update may have issues with our actual hardware. Especially seeing that We both have GeForce cards and AMD Phenom processors. IDK maybe it doesn't like that combo?

[Velexia]

The new update may have issues with our actual hardware. Especially seeing that We both have GeForce cards and AMD Phenom processors. IDK maybe it doesn't like that combo?

Well, I love that combo, and if DDO doesn't it can bite me, honestly. I am not going to jump through hoops for this game, even if I am a Vet a few days shy of being a founder.

They broke it, they should fix it, is my opinion.

[jsavorn]

Same here.. never had a problem until this patch.. took me forever to actually even get to the username and pw page.. what the hell?

[epsiloneod]

Same issue for me. It happend when entering the sub-missions of the steam tunnel in the marketplace. This never happend before and I have the same issue on my two computers.

[Harrison0420]

Same thing for me, was working perfectly fine two days ago. I can log in and get the the char screen, i choose a char and it hits the loading screen and locks up my whole computer. Anyone else having this problem? getting really annoyed...

[Missing_Minds]

Me: iCore7, ATI 5k series GPU, Win 7. No issues.
Wife: Athlon x2 (dual core), G270, Win XP. No issues.

Me: Catalist 1.5.
Wife: I don't know which version of the graphic driver she's using. But given she's also using an earlier CPU so I don't know if it would help. I can have her look it up if you'd like.

Could there be a CPU driver update needed off of AMD's site? I know that when Aion got released the multi core was screwing up and causing client rubberbanding like crazy.

I'm not calling any one nuts or wrong, but... yeah. no clue what it is you are facing.
Unless you've got Seagate hard drives. I've got a whole batch of dead and dying ones on my hands. 3 currently in total, with a 4th probably on its way. And with bad spots on the HD, it would act exactly as you have described.

[Velexia]

Western Digital Raptor Harddrive (300 GB, 10,000 RPM)

Note: Computer runs fine with ANY other program, all day.

The real question is this...

Which is more likely, that my computer (Harddrive) suddenly stopped working overnight (even though it still works when not playing DDO), or that after the patch, a change in DDO has caused it to no longer work on my machine?

Just checked, my Processor Driver is up to date.

[Invisible_Wight]

This guy would have you believe your hardware sux

http://forums.ddo.com/showthread.php?t=263860

[Missing_Minds]

Western Digital Raptor Harddrive (300 GB, 10,000 RPM)
Note: Computer runs fine with ANY other program, all day.
Note: any other program is located on a different spot on your HD.

The real question is this...

Which is more likely, that my computer (Harddrive) suddenly stopped working overnight (even though it still works when not playing DDO), or that after the patch, a change in DDO has caused it to no longer work on my machine?

If you play lotro, does it have the same issue? I ask because the engines are very similar comapred to any other game out there that would use your GPU differently. Your card could be flaky in a region.

Fact of the matter is that none of us know for certain what is going on.

I find it more believable that a registry setting got fubared in windows for whatever reason more so than hardware issue or Update issues.

I'm not going to point fingers like you are wanting people to do. You are asking a very biased question, borederline insulting question (to me because I stated I lost 3 hard drives that were all of the same batch from seagate let alone all within a month, when obviously you have a completely different hard drive) when all I did was offer possible ideas, not saying that "XYZ" is the issue. Later.

[Thechemicals]

This guy would have you believe your hardware sux

http://forums.ddo.com/showthread.php?t=263860

That guy is me and your post is trolling. My thread has nothing to do with what these players are experiencing after a patch that happened what... less than a few hours ago?



Heres some solid advice, take a deep breath, find something else to do and comeback shortly.

[Invisible_Wight]

That guy is me and your post is trolling. My thread has nothing to do with what these players are experiencing after a patch that happened what... less than a few hours ago?



Heres some solid advice, take a deep breath, find something else to do and comeback shortly.

Not trolling at all. Simply pointing the OP to an alternate solution since you seem to have all of the answers regarding system performance.

[Velexia]

This guy would have you believe your hardware sux

http://forums.ddo.com/showthread.php?t=263860

I highly doubt that, considering how high I typically run DDO settings with perfectly smooth performance.

Processor: AMD Phenom II X4 965 Processor 3.40 GHz
Installed Memory: 8 GB
System Type: 64-bit Operating System
Graphics Card: NVIDIA GeForce 9600 GT
Hard Drive: Western Digital 300 GB Raptor @ 10,000 RPM
Operating System: Windows 7 Professional 64-bit.
Symptoms: After 10-15 Minutes on DDO: BSOD, usually "SYSTEM_SERVICE_EXCEPTION"

Using Driver Verifier Manager: No Unsigned Drivers Found, No Drivers For Older Versions of Windows Found, (Currently restarting computer to verify ALL drivers)

[Velexia]

If you play lotro, does it have the same issue? I ask because the engines are very similar comapred to any other game out there that would use your GPU differently. Your card could be flaky in a region.

Fact of the matter is that none of us know for certain what is going on.

I find it more believable that a registry setting got fubared in windows for whatever reason more so than hardware issue or Update issues.

I'm not going to point fingers like you are wanting people to do. You are asking a very biased question, borederline insulting question (to me because I stated I lost 3 hard drives that were all of the same batch from seagate let alone all within a month, when obviously you have a completely different hard drive) when all I did was offer possible ideas, not saying that "XYZ" is the issue. Later.

A little touchy, don't you think? No sense taking offense where none was given. I'm just saying it's not my hard drive that is the problem, sorry for your loss, hopefully you have warranties?

I don't want fingers pointed, what I would like is to be able to play DDO, like I was doing just before this patch. I just ran an extremely lengthy "/chkdsk /r" on my 1.5 Terabyte Seagate Hard Drive, since you suggested it might be a Hard Drive issue. (I run Win 7 on the Raptor, Win XP on the Barracuda). As I suspected, zero issues found.

It could certainly be related to my graphics card, but every BSOD I have received has seemed to suggest otherwise. I'm still testing things to try to narrow down the issue, no luck yet.

I am extremely doubtful that a registry settings was fubared, and even more doubtful that it would cause the symptoms my computer is experiencing when running DDO.

I don't play LotRO, but maybe I should take a sneak peek at it, and see if I experience similar issues...

[Velexia]

I finally am making some headway with this problem.

A google of "dxgmms1.sys" has landed me at the end of the rainbow, now I just need to convince the leprechaun to give me his gold (figure out how to fix the problem)

Other possible culprits: "dxgkrnl.sys" and "nvlddmkm.sys"

Possible Fixes:

• Update GPU
• Flash BIOS (some success stories)
• Remove Sleep/Hibernation
• Increase minimum GPU/Memory Voltage
• Increase SDRAM Voltage from 1.65 to 1.7 (most success stories)
• Update DirectX
• Recent Win 7 Update contains a new version of dxgmms1.sys. Possibly rolling this back could solve the issue.

[Velexia]

Success!

Here is what I did:

• Updated GPU
• Increased RAM Voltage from Auto to 1.695
• Updated DirectX

[Loxy39]

Go in game and to the Option/Troubleshoot and drop the Max FPS to about 35 and or try setting engine speed lower. The only reason to do this is to test if the stress of the game is causing over heating and therefore system freezes. Worth a shot, Only takes seconds.

I wouldn't advice anyone to go messing with Voltages unless they know exactly what they are doing. Even a small amount of voltage increase can fry your computer.

If you are needing to increase memory voltages then something is wrong with your system or its overclocked. If its overclocked then try dropping the clocking back a little and try again.

Dont overlook chipset drivers. These are one of the biggest causes of DrX related issues.

[Velexia]

Go in game and to the Option/Troubleshoot and drop the Max FPS to about 35 and or try setting engine speed lower. The only reason to do this is to test if the stress of the game is causing over heating and therefore system freezes. Worth a shot, Only takes seconds.

I wouldn't advise anyone to go messing with Voltages unless they know exactly what they are doing. Even a small amount of voltage increase can fry your computer.

If you are needing to increase memory voltages then something is wrong with your system or its overclocked. If its overclocked then try dropping the clocking back a little and try again.

Dont overlook chipset drivers. These are one of the biggest causes of DrX related issues.

This problem actually isn't caused by overheating systems, although some of the symptoms might lead one to believe that to be the case. Everyone who has run tests including myself with this particular bug have found things such as perfectly good ram, perfectly stable hardware, completely up to date drivers, brand new computers, and no overheating.

A BIOS Flash has often been successful likely because the new BIOS will have the default voltage for the ram slightly higher. BIOS flashing however, can be very dangerous if not done with the proper precautions.

Personally, I attempted setting the maximum FPS lower (it used to be at 121) and the engine speed lower (It was at VeryHigh) based upon the suggestion of one of the Tech Support people in this forum. It unfortuantely had no effect on the issue.

What many people reported as seeming to be the cause was this: When the computer goes into low power modes to be 'green' the ram would get a voltage that was too low which would cause it to malfunction in relation to the aformentioned .sys files.

When you go into your BIOS, it will typically list the safe ranges for voltage. An increase to 1.7 volts on ram will not fry your computer. Bt don't take it from me, research it yourself if you like. The .sys files above are linked to google searches which have numerous tech support forums addressing the issue. After several hours of weeding through the information therein I collected enough information to act, and it has led me to success. Not a single crash since.

Also, my system was not overclocked nor were most of the systems experiencing problems that were almost a perfect match to my own.

I highly recommend anyone getting these BSOD's consistently, to check out the links I provided on the .sys names.

IRQL_NOT_LESS_OR_EQUAL
SYSTEM_SERVICE_EXCEPTION
PAGE_FAULT_IN_NONPAGED_AREA

All of those were BSOD's I was experiencing, and all of them can be traced back to those two or three .sys files.

Anyway, as I said, my problem has been fixed now, this thread now serves as a pathway for others experiencing this exact problem (check those google searches, there are an amazing amount of people with this issue).