This is the third time I've re-installed DDO!

[Drezon]

And this is the third time it said "The underlying connection was closed: Unable to connect to the remote server". I clicked "Support" and this is what it said. PLEASE help me! I want to be able to go on my OWN computer, not my brother's!

[Vordax]

And this is the third time it said "The underlying connection was closed: Unable to connect to the remote server". I clicked "Support" and this is what it said. PLEASE help me! I want to be able to go on my OWN computer, not my brother's!

Underlying connection error would lead me to believe that you may have a firewall issue. You may want to make sure all the ports needed are open (no idea what these are, but a search should turn them up)

Vordax

[Drezon]

I may be a nerd but I'm not a geek. I have no idea how to unlock my port, and even less of an idea of what keywords to search!

[rahubby]

I may be a nerd but I'm not a geek. I have no idea how to unlock my port, and even less of an idea of what keywords to search!

Geekman to the rescue!

http://na6.salesforce.com/_ui/selfse...5%26t%3D4&ps=1

that should at least get you to the point where it's letting the programs through, if you're using the default firewalls...if you have a 3rd party firewall program, you will need to look up it's documentation.

[Drezon]

Geekman to the rescue!

http://na6.salesforce.com/_ui/selfse...5%26t%3D4&ps=1

that should at least get you to the point where it's letting the programs through, if you're using the default firewalls...if you have a 3rd party firewall program, you will need to look up it's documentation.

Thanks, but it didn't work... I have AVG security and avast!Anti-virus, so maybe that?

[rahubby]

Thanks, but it didn't work... I have AVG security and avast!Anti-virus, so maybe that?

It's probably not an Antivirus program...but if AVG Security has some Firewall functions? I'm not fully familiar with AVG, but I think it's just antivirus, not firewall?

Just on the off chance there's something wonky with your connection...are you using a router? If so, try turning that and your modem off for a few minutes and restarting them and see if that helps.

[Mirthgar]

I'd recommend also giving the steps here and the connection related ones here a go-through as well.

If its ongoing definitely follow that up with a tech support request too if you haven't yet.

[Drezon]

I'd recommend also giving the steps here and the connection related ones here a go-through as well.

If its ongoing definitely follow that up with a tech support request too if you haven't yet.

Thank you, but IE (that useless piece of...) does not have an "Exceptions" list. I went there but, like I said, IE does not have an "Exceptions" in the "Advanced" tab. This is getting pretty frustrating, and I have seen this page too many times. Also, anyone know how to check what kind of router I have? I need it for the submission of a Tech Ticket.