Hi guys, i'm new on this game and have been playing it with a friend for a few weeks. Today this friend of mine, who have a little bit less experience with MMO's then me, had to format his computer and asked me if this action could also delete his characters. I told him NOT. As far as i know, every MMO keep the players characters saved in their servers, so, they can format their computers as many times they want and the characters will be there.

But, this friend of mine formatted his computer today and, after all things done, reinstalled DDO, downloaded the updates and logged with his account. For his surprise, when logged, all of his characters was gone. He had two on Cannith and two on Argonnessen, all these four characters was gone.

So, is there anything he can do to retake those chars lost? Why did this happen? This game keeps our chars saved on our PC's?