Ok so we just got our Airship, and my wife wanted to paint (hmm sounds like home) She looked and purchased the paint. No where in the description did it mention a GL25 restriction..... However when she went to use it, it is not available...
Not cool - descriptions need to be up to date...
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Thread: Airship Paint - store lacks info
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07-09-2010, 12:58 AM #1Community Member
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Airship Paint - store lacks info
Last edited by lunaticcat; 07-13-2010 at 12:06 AM.
Archangels (Thelanis)
Ravaclese | Harvesterr | Garrret | Barrith | Kaduceus | Rhyythms | Empti | Onanka | Nukkuls| Nemisys | Syckness | Wheredhego
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07-09-2010, 05:20 PM #2eCommerce Director
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Airship Paint
I have spoken with our product development team and confirmed that there are no Guild Level requirements to using paint colors on the airships, only Guild Leader or Guild Officer requirements which is currently listed in the description.
For any further issues, please contact the Account Management department directly and they will be able to research this for you further. I have listed their contact information below. Thank you.
DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Forum Support / In-Game Support / Premium Services
Account Management Email Form
Account Management Phone Support: (781) 407-4020
Monday - Friday from 12:00 noon - 8:45 pm Eastern
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07-11-2010, 01:44 PM #3
Then that's a bug and the min guild level requirement which is there in game should be removed
Vinton's Place - DDO Game Guide V3.6.0 - 10/12/2011 - My DDO
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07-11-2010, 07:05 PM #4Community Member
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and please don't just stop at this one, fix all the other ambiguous descriptions throughout the store that only become apparent after purchases.
Originally Posted by lunaticcat
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07-12-2010, 03:47 AM #5Founder
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The paints very clearly list a MGL requirement of 25 after purchase, and they in fact are not usable before GL 25. The store does not list this requirement. Someone should be looking to make sure the store descriptions and items match regardless of the intended design. That the item is built wrong is another issue. Originally Posted by QuarterMasterL
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07-12-2010, 11:33 AM #6Senior Game Master
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We are currently in the process of investigating this issue, and will update you shortly. Thank you for the information, and your patience!
UPDATE: We've updated the store descriptions to more accurately reflect the behavior being exhibited by the paint, pending review by our QA department. Thanks for the feedback, everyone!
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07-12-2010, 05:56 PM #7Community Member
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Can we get a review of all content. Originally Posted by Jesenne
For example: Three Barrel Cove Guest pass. No-where in the description does it say that it cannot be applied to a >Level 3 character. Only once purchased is this conveyed to the customer.
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07-12-2010, 07:42 PM #8Community Member
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Originally Posted by Jesenne
A little late for my wife who's out 500 points for a while, but thanks for the update.
IMO you should have allowed the paint to be GL20 for all that was already purchased....Archangels (Thelanis)
Ravaclese | Harvesterr | Garrret | Barrith | Kaduceus | Rhyythms | Empti | Onanka | Nukkuls| Nemisys | Syckness | Wheredhego
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07-13-2010, 11:12 AM #9Founder
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It's mentioned in another thread that the "white" interior paint in fact defaults the color back to the original wood stain. I hope this is being looked into also. Some points: Originally Posted by Jesenne
1) The descriptions should match the actual color resulting. If it is meant to restore the original color, it should state this.
2) White should be a legitimate color choice.
3) It is not clear from the descriptions if these are one time use paints. If they are, it is not good news. I do not want another officer to have the ability, on accident or not, to waste the points I used by painting over my paint. If I've got more points than I know what to do with, I would also like the more reasonable option of switching up the paint jobs once in a while. Without this option, I am very unlikely to make any future paint purchases at all.
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