Been running fine until today when I started the game and got to the character selection screen. Chose my character and DDO hung. So bad in fact that I couldnt close it even with Task Manager. Had to reboot and now DDO fails on the "Examine Game Data" with message "An update error ocurred: Unspecified patch error".
Any ideas how I recover?
Results 1 to 2 of 2
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07-07-2010, 02:24 PM #1Community Member
- Join Date
- Jun 2009
- Posts
- 101
Unable to load - Examine Game Date
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07-08-2010, 06:39 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Give the steps here a run-through but if it keeps up definitely open a tech support request if you haven't already.
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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