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Thread: Horrible Lag

  1. #1
    Community Member Ghost6989's Avatar
    Join Date
    Oct 2009
    Posts
    93

    Default Horrible Lag

    Hey, I just wanted to ask why I have been experiencing horrible lag. It is so bad that I cant even move through marketplace/harbour and any of the houses without it stuttering and stopping. Also in quests it has lead to me dying several times. It is not my system or my connection as it only happened after the release of U5, Is there a fix for this?

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Depends on if its connection lag or graphics lag, connection usually presents as your character gets "stuck" while the game animates around it you just can't move because the clients lost return communication with the server so it can't update your location. If its graphics lag usually presents as a stuttering of the entire screen or pauses. From your description it may be graphics/sound lag.

    When you get a chance post your “dxdiag” data (the steps how are in the “how to get help..” sticky linked in my sig)

    Also you may want to try going into your "My Documents" (XP) or "Documents" (Vista/Win7) > "Dungeons and Dragons Online" folder and in there
    look for "Userpreferences.ini" and rename that to "OldUserpreferences.ini" and relaunch and on the main launcher at the “server select” list click the first button in the row in the upper-right corner (the one with the single down arrow on it) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click ok, then log in again to test.

    Just in case its connection lag though you might want to also try the steps here and the connection related ones here

    Definitely follow up with a tech support request if you haven't yet too.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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