I have tried to login for the first time after update 5 being inflicted on us, and now it wont even let me login. The launcher opens to the title screen, then as soon as the connection screen comes up, I get an error message saying:
---------------------------
Game Error
---------------------------
Connection failed:
You do not have the current version of the client installed.
---------------------------
OK
---------------------------
Then the launcher (and game) crashes to desktop. Thanks DDO.
Results 1 to 10 of 10
Thread: Can't login to game
-
06-29-2010, 06:52 AM #1Hatchery Hero
- Join Date
- Sep 2009
- Posts
- 107
Can't login to game
-
06-29-2010, 11:45 AM #2Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
Moving so you'll get more appropriate responses. Game errors are tech, not accounts.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
-
06-29-2010, 08:07 PM #3Community Member
- Join Date
- Feb 2010
- Posts
- 101
Nobody? I am having the same issue. Any work-arounds besides reinstalling?
-
06-29-2010, 08:27 PM #4Community Member
- Join Date
- Sep 2009
- Posts
- 0
same problem here
Gimme a cookie or the remote gets it
-
06-29-2010, 08:34 PM #5Community Member
- Join Date
- Mar 2006
- Posts
- 353
I'm having the same problem...
Be careful what you say and how you say, especially when you add lib details. It come back and bite you...
-
06-30-2010, 06:41 AM #6Hatchery Hero
- Join Date
- Sep 2009
- Posts
- 107
Funny thing here.... I actually managed to get on, after my TDM validated and repaired, and now today Im having the same issue again.... OMG, this bites.
-
06-30-2010, 08:27 AM #7Community Member
- Join Date
- Oct 2009
- Posts
- 5,501
Well, I did reinstall... and now I get no error messages. Just "Connecting to Cannith..." window indefinitely.
Originally Posted by grimbot
Which is even worse, because it implies the problem with Turbine's server.
-
06-30-2010, 09:54 AM #8Community Member
- Join Date
- Mar 2006
- Posts
- 353
I reinstalled the game and after the initial and patching the launcher and restart it just freezes, no info if it's patching or downloading.
Be careful what you say and how you say, especially when you add lib details. It come back and bite you...
-
06-30-2010, 10:30 AM #9Community Member
- Join Date
- Feb 2010
- Posts
- 1
Looks like the fix is: uninstall the Turbine download manager in your add/remove programs.
Relaunch DDO.
The download should begin again fresh for you and your client copy will be up to date.
-
06-30-2010, 01:18 PM #10Community Member
- Join Date
- Oct 2009
- Posts
- 5,501
IOW, make your computer as if it never had Turbine software at all. Originally Posted by Jkin_Gristillodar
Well, I just did this -- installed DDO on a computer which never had it before.
When I tried to run the program, I got farther than before -- to the spalsh screen with various toons and an airship bow, -- and then watched "Connection attempt 1 of 20", "Connection attempt 2 of 20", "Connection attempt 3 of 20"... "Connection attempt 20 of 20" and close down. Another try, same result.
Definitely looks like Cannith server is overloaded.
Reply With Quote