Expired AH Items not attached to expiry letter!

[Geekgirl27]

Hi!

Am one of the currently-affected group of people who have been downgraded from Premium to F2P after Update 5.

Decided to log on to my main alt anyway, to check what had happened with some auctions I had up. Those that hadn't sold had, as usual, been returned to my Inbox, but when I opened the 1st one, the expired item wasn't actually attached to the mail.

As I'm currently mis-identified as a F2P player, I can't open a ticket in-game , so have been all over the ddo.com and turbine sites trying to work out how I can even report this.

I have several expired auction mails that I haven't been game to open, in case the same thing happens (as I just lost a nice little Wounder to the void), so would appreciate if anyone can point me in the right direction or help me find out how I can sort this (before the mails themselves expire and I lose everything anyway)!

Fingers crossed that the good fairies of DDO pass by and can help.......

Thanks.

[Elof_X]

Wanted to add a voice that I also have this problem - returned auction mail but didn't actually have the items attached. (5 days left before letters get deleted.) Here's also to hoping we can get this sorted out.

[Xalicus]

Hello all,

I am also having this issue. I just logged in, and saw that I had mail, I go to the post, and my expired auction came back without the item. I'm not premium though, or F2P, I'm VIP. I pay for this service, and I'm not getting my items back, I have a bunch of items up for auction, and I'm now hoping that either they sell, and I hope to get my money, or I'll get my items back... I'm not very happy with this issue.

-Xalicus

[donblas]

Affected at least one of my toons too

[beuarlar]

Same problem on my account. Hopefully they fix it before something big closes and I lose it.

[Lady_Ravenclaw]

I just had this happen also and have 4 or 5 more auctions expiring in the next few hours. Would be nice to see this resolved before it affects to many of us.

[AcidThorn]

same problem

[gott_ist_tot]

Same, also currently a vip.

[Arcath]

I'm also having this problem. Please fix before the 5 days is up and the mail disappears.

[Lorz]

I had 2 items expire.
Please fix the bug. Thanks.

/yes i dropped a ticket

[Vengeance777]

Same problem. So far got a pair of handwraps and a +4 holy silver pick in limbo. Really hope they fix this fast.

[Gandalfs_Ghost]

Same problem, VIP here, 5 expired auctions, no attachments.

[palewook]

haven't checked all my toons on all servers yet, but hoping lost 4 items are the extent of the damage. nothing like losing 100k+ plat items due to the update.

wondering if i can report the ah mail for scamming~

[Saaluta]

Had same problem here, thought I had just left the e-mails in my ingame inbox and deleted them...if this is a known issue, maybe this will help, the items weren't really all that great so not expecting anything back, but hopefully the devs will notify the correct people to get this fixed

Saal

[Moustique]

Same here on many toons.

Expired Auctions, items are not there... :-(

I didn't notice if I was brought back F2P instead of premium but I guess not cause I still had my more than 2 toons aviable.

[donblas]

same, 8 items from 1 toon - haven't checked recently if more have been lost

[TaiPanPenguin]

I have the same issue across all my toons

[knightssword]

But I want my item back. I am sure that this is not too hard to do via the tech folks---as the item is still listed in my mail box.

[Hercanic]

Same problem here. 8 of my auctions expired after the update, and none of the items were attached to the notices. I have only read one of these, as I noticed the bag icon was not next to any of the letters, and am hoping at least unopened letters might have a chance of reclamation. After playing today, 4 more of my auctions have expired and did not have anything attached. Additionally, 7 of my auctions that I placed up before Update 5 are due to expire within the next three to seven hours. I cannot cancel them, and expect I won't get them returned. That makes 19 lost items. Within 2 days, another 7 more items might expire and be lost by Orien Postal. For a new player, all these items represent a significant income (uniques like Cloak of Shadow, Silver Bow, or high-demand items like Mithril, Adamantine, Keen, Holy/Pure Good, Mnemonic elixirs, all priced competitively). =o(

Can I please speak with an Orien manager to discuss future parcel insurance?

[Mikea]

gm says it may take days to work out