I just downloaded the game and installed it. The first update installed with no problems, but when it started the second one, it stopped at 75%. Anyone know what to do?
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Thread: can't update
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06-22-2010, 04:10 PM #1Community Member
- Join Date
- Jun 2010
- Posts
- 2
can't update
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06-24-2010, 04:38 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Depends on what stage its on "Examine Programs", "Update Programs", "Examine Game Data", "Update Game Data" etc.
Launcher issues with patching can sometimes be related to the antivirus program keeping the launcher from editing/modifying or deleting files. You may want to try temporarily disabling its "active scanner" while the game is updating.
Aside from that definitely follow up with a support request as well if you haven't.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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