Help:(

[ShadowHand2]

I need a hand with my account. It dropped to premium from VIP and my billing had 1-2 days to go. There is money in my account but no noticed of pending billing to show my billing being even tried. Please help me fix this its is very upsetting to login to find I am not able to play hardly anything and restricted from no fault on my end. I hope I do not loss my 500 points for the month of billing seeing it had 1-2 days before I was to be billed.

[Victorie]

I'm sorry, but we can't assist with account specific questions/fixes on the forums. Please contact the Account Management department for assistance.

[ShadowHand2]

Listen it is very simple I came here because DDO/Turbine screwed up my payment options. There was money in my account and 1-2 days before billing on top of that. My account was reduced at zero fault of my own with my status. More so, I tried to reactive it 3 times and all 3 times I was declined. So yes I want some freaking answers. My account was reduced not of my doing. Meaning the other party in question is DDO/Turbine....fix it. I have ever right to be mad when I have done nothing to be set to premuim and zero means to fix it on my end.

To add insult to injury, valid and useable cc (2-3 I tried) all are being declined as...invalid...how neat.

[Victorie]

I am sorry to hear that you are experiencing this problem, and I do understand that you are frustrated by it. I am sorry, but we can't assist with even answering questions about what happened to your account as we don't have the ability to see your game/billing account from the forums.

However, the Account Management department will be happy to assist you. If you have already sent an email, they will respond as soon as possible; all emails are answered in the order they are received. If you prefer to call, that information is listed in my signature.