I'm a premium account who's account went back to f2p, just now. Has this same problem has come up again? Anyone else?
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Thread: Account went back to f2p
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06-05-2010, 08:49 PM #1Community Member
- Join Date
- Sep 2009
- Posts
- 206
Account went back to f2p
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06-07-2010, 01:08 AM #2Community Member
- Join Date
- Sep 2009
- Posts
- 30
just happened to me too.
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06-07-2010, 01:16 AM #3Community Member
- Join Date
- Sep 2009
- Posts
- 30
and then it fixed itself again right away.
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06-07-2010, 07:48 AM #4Community Member
- Join Date
- Oct 2006
- Posts
- 0
VIp down to Premuim now?
I was just on and got kicked off, logged back on and I am now reduced to premuim and my billing date is about 2 days from now. Any way to get my account corected to VIP again?
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06-07-2010, 01:31 PM #5Customer Service Representative
- Join Date
- Aug 2008
- Posts
- 154
For most players, if you are seeing Free instead of Premium access, you should be able to close the game, relaunch and log in and it will probably be fixed. If not, please contact the Account Management department.
ShadowHand2, I'm sorry but we can't assist with account specific questions on the forums. Please contact the Account Management department for help.DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
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