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  1. 06-03-2010, 08:52 PM #1
    zamianza
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    Default 20 failed login attempts

    Is anyone having issues trying to login on Thelanis? For the last few hours I keep getting failed log in attempts on that server but I have no issues login in on the other servers. Does anyone know how to fix? Is it a server issue? Thanks.
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  2. 06-04-2010, 06:27 PM #2
    zamianza
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    does anyone have a clue how to fix this? I have played with my firewall and did a total re-install. I can still access other servers but I cant get on Thelanis. Every time i try, it goes through 20 logon validation attempts and then disconnects. please help. thanks
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  3. 06-04-2010, 07:37 PM #3
    Mirthgar
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    Try the steps here and the connection related ones here but if its ongoing followup with a support request here if you haven't yet as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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  4. 06-04-2010, 08:03 PM #4
    zamianza
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    thanks mithgar. I did delete and re-add firewall exception settings and I did unistall and re-install the game. The 20 failed attempts link in tiggs note is no longer active.
    What really confuses me is that I was able to use thelanis before the new update 5 skin was added and now i cant. (but i can go into other servers!) I'm not sure what to do next. Hopefuly Monday's server maint will fix it....
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  5. 06-07-2010, 01:26 PM #5
    zamianza
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    still not fixed. I have updated my bug report
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