Cant Buy Turbine Points

[alcosebahair]

it syas try again.. iv done it like 20 times and still none.. customer need help

[Squiddy]

Check your credit card online statement also. Every time you do this it places a dummy charge on there, even though the dransaction failed.

It won't ever come off as a charge, but takes away from your total credit limit until the decline is processed.

I had this happen yesterday. It works eventually. I would give it some time. It seemed to happen in conjunction with the new points offer. Likely the transaction servers are overloaded.

I'm only guessing here but it happened the last time there was a points offer also.

[alcosebahair]

hwo do i chekc my credit card online statemnet btw?

[Squiddy]

You would need internet banking which included a live credit card statement. Not sure if you have this but that's how I do it. My cards are linked to my bank account and have live statements.

[alcosebahair]

if tehre are other charges, how would turbine deal with this? it sucks, i wanted to buy the points now im scared of teh weird charges, its like you get a 100usd weird cahrge for teh points? tahts like unfair... ryt?

[Squiddy]

It's just the way a credit card transaction works. Even PayPal do the same.

Turbine say "does this guy have $49.95?"
Credit card "Yes, ill put a hold on $49.95 for you until its required in this transaction"
Turbine "Transaction error, cant process transaction"
Credit card "We won't pay you for the transaction, but we will keep a hold on the funds you wanted for x days/hours."

So it never takes the funds, but the credit card company or PayPal still keep the funds on hold, just in case the transaction ever does go through. This can be from a few hours to a few days.

The funds aren't ever taken, but for every transaction you attempt, more and more is put aside, so the total funds available is reduced.

Like I said, I'm no transaction expert, but this is what it did when I tried it multiple times. In the end I put through a transaction for points and it worked. The funds were taken from my card right away, for only the payments that had been accepted by Turbine. The funds are still held by the card though until the failed transactions clear.

It's called a pre-authorization and happens for most online transactions. You don't see it with over the counter transactions because there is no need to pre-authorize the transaction because your product is in front of you in the shop. Online the goods aren't delivered till payment is made.

[alcosebahair]

thanks a lot! i hope i dont get extra charge for the trials i made ehhe thansk a lot i hope turbine would improve on these abit

[alcosebahair]

its been a few hours.. 4 hours? and still try again! turbine, the promo is until 31st, thats like a day more, pls fix so customers are happy to buy

[Tarrant]

If you are unable to buy the Turbine point special for whatever reason, you can submit a ticket to account support (contact options are in my signature) explaining you are having problems, and they'll be able to give you the sale price when they get to your ticket.

Thanks for your business.

[MajinSensei]

If you are unable to buy the Turbine point special for whatever reason, you can submit a ticket to account support (contact options are in my signature) explaining you are having problems, and they'll be able to give you the sale price when they get to your ticket.

Thanks for your business.

I also am having with purchasing points, I have sent them an email three times, a ticket twice and still no reply *sigh*

[Scalion]

I called them over the phone and it solved my problem. My problem was that their system saw my internet IP as not being near the location of my CCs billing statement.

[alcosebahair]

well, i fell asleep trying and trying.. i have to send tickets now just read teh post.. its hard forme to call them up since im from anotehr country...

[alcosebahair]

i still havent been able to buy sent 2 tickets already, a lil more help?

[alcosebahair]

still no reply from teh account support, sent 2 tickets! how is thsi possible?

[MajinSensei]

still no reply from teh account support, sent 2 tickets! how is thsi possible?

same problem here *sigh*

[alcosebahair]

currently sent 3 tickets.. and no response.. please mr tarrant.. help us a lilbit here.. promo is almost over and we still cant buy its kinda frustrating, 24 hours!!!!

[Victorie]

All inquiries are answered by email in the order they are received. Email turn around is generally within a few business days for the Account Management department. You may also call; hours and the number are listed in my signature.

Please note that sending multiple tickets does NOT get you an answer sooner. It just makes the process SLOWER for everyone. They will send a response as soon as they get to your first request in the queue.

[alcosebahair]

thansk for your reply ms victorie but what if im from anotehr country and cant call? will they still give us the promo price? it ends in like 3 hours ryt?

[Fridas]

This is happening to me also, this happens every time that there is a point sale. You either have to wait days if you send an email, but they do honor it or you spend your own dime to call them. Turbine, you need a toll free customer service #.

[alcosebahair]

yeah, true.. oh well, il just have to wait i hope teh packs are still on sale and stuffs too..