2 times in a row, just a few minutes ago, DDO locked up during character loading. (Mouse cursor not moving, can't alt-tab, can't get task manager up.) Is there something goin on with servers right now? Anyone else getting this? Any ideas?
I'm afraid to try again cause I've had to hard reboot twice in a row.
Results 1 to 2 of 2
Thread: DDO locking up my PC on loading
-
05-28-2010, 04:05 PM #1The Hatchery
- Join Date
- Oct 2009
- Posts
- 119
DDO locking up my PC on loading
Ghallanda
Thairos - ETRing Artificer * Khryll - 28 Clonk * Jarkxle - 28 Swashbuckler * Jaherian - 25 Druid
-
05-28-2010, 07:56 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Post your dxdiag when you can (steps how are in the "how to get help" sticky in my signature) but also try going into your "My Documents" (XP) or "Documents" (Vista/Win7) > "Dungeons and Dragons Online" folder and in there look for "Userpreferences.ini" and rename that to "OldUserpreferences.ini" and relaunch and on the main launcher at the “server select” list click the first button in the row in the upper-right corner (the one with the single down arrow on it) and choose "Options". In there under "Repair" click to enable the "Reset game display settings" option, click ok, then log in again to test.
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
Reply With Quote
