Originally Posted by
Tolero
Just a reminder to make sure that feedback is kept in the forum guidelines. (most everyone is doing a great job, and only a few tempers have flared beyond the appropriate point, so keep it up!)
I wanted to take a moment to respond to two comments expressed in the thread. Dungeon Alert, and hardware.
We've already given DDO major upgrades to servers and datacenter, so continued "upgrade your hardware" comments are not contributing to the discussion in a productive manner.
I've also seen "Dungeon Alert didn't fix lag" comments. I'd like to take a moment to walk down feedback memory lane - there was a point in time which every day that I interacted with community I could find scores of lag complaints from users at all levels of the game. The comments would be on the forums in multiple threads, in posts responding to unrelated topics, in facebook comments, twitter comments, in the chat channels, in guild chats, exit surveys, off-site chats, new player comments.... There was definitely something "up" so Tarrant and I aggregated this issue constantly to the team. Performance studies were conducted many a late night targeting the worst culprit. This was discussed at length in the Dungeon Alert initial announcement.
Fast forward to the post-DA/new hardware DDO world, and the constant hum of lag comments became a drought... we'd still see comments here and there, but it had significantly nose dived, and tended to come up the most in the forums. We kept our eye on it when we saw comments crop up. Aggregation denotes that the comments are coming from the higher level, more experienced players in the higher level content. Generally speaking, newer players - where a bulk of the population currently is - are not yet skilled enough with character builds nor are they often high enough to be playing in the content where the complaints come from. They also are not as "engaged" as older players, and don't hit the forums as often as their veteran counterparts. So again, another wave of investigations focusing on these areas, bringing us to the current discussion.
Do keep providing feedback, assessing Eladrin's proposed changes, but I'd like to ask that "hardware" and "dungeon alert doom" comments subside, as they derail the discussion and are not helping the developers to further their work and investigations. Thanks for your participation everyone!