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  1. #1
    Community Member
    Join Date
    May 2010
    Posts
    2

    Default cannot install/download

    i have been at this the better half of today trying to figure out whats wrong...

    so i run the ddohigh/ddostandard.exe and when it gets to the pando media booster, i get a "PMB.exe Application Error" which states "The application failed to initialize properly (0xc01500004). Click on OK to terminate the application." no matter what I do.


    I have tried uninstalling/reinstalling pando. I have tried manually removing pando from program files and from my system registry. I have tried installing the stand-alone pando installer from their website. I have tried both versions of the d&d installer.


    If it indicates anything, the pando control panel also won't work, same error. Thanks in advance!

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Is it Vista or XP? You may want to try it under a temporary clean boot as a test too.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member
    Join Date
    May 2010
    Posts
    2

    Default

    I have XP. When I was trying to install it I didn't even have any anti-virus programs installed, are there any dependencies that I might be overlooking?

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