Ok I have been using game card "codes" to pay my VIP status. I missed my last renew by a couple of days and the option to add code disappeared. I have filed two ticket now with out even the normal we have received your ticket email acknowledging that they are aware of my problem. I went through Account Management link on the support site this is where I was supposed to send it right?
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05-19-2010, 02:43 PM #1Community Member
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Game Card
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05-20-2010, 02:15 PM #2Customer Service Representative
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- Aug 2008
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Our ticket system doesn't send email confirmations. It displays a confirmation page if the inquiry is submitted successfully. If you didn't include the GTC code in the emails you already sent, you might want to submit another one with that included. Otherwise they'll respond as soon as they can. Current turn around for Account Management emails is within 3-5 days.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
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