Hi,
starting at 7am EST the game becomes more or less unplayable. Players can't access their banks/mail/AH reliably and also loadingscreens become a pain. This needs to be looked into. The whole debacle lasts for anything between 40 mins to 1 hour. From what I have understood this is due to some cleanup of the objectsdatabase(s). This is a serious nuissance for anyone trying to play at these hours.
1) Consider an alternate time for this job (easy fix).
2) Look into running the databasecleanup (garbage collect) with some lower priority.
cheers,
-Daz