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  1. #1
    Community Member
    Join Date
    May 2010
    Posts
    25

    Unhappy More Launcher issues )=

    Ok thanks to a previous post I found the launcher but it wont work. I click on it and nothing happens. Its in my rocket dock and my desktop. Nothing happens. It just sits there. )=

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    The steps here may fix that one (original post is for a different issue but in this instance it does steps that may fix the icon not launching the game too) but if not definitely follow up with a tech support request if you haven't yet as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member
    Join Date
    May 2010
    Posts
    25

    Angry

    It's still not working. I've done everything the forums said. it shows im clicking the icon, but nothing happens. It really starting to annoy me and I've spent nearly an hour trying to fix it.

  4. #4
    Community Member
    Join Date
    Sep 2009
    Posts
    11

    Default

    Hope you dont mind a bump here. Have been playing the game with no problems for some time now, randomly today the launcher suddenly aborts mid-opening main form and gives me:

    Launcher Error

    An error has occured.
    Please contact Technical Support with the following information:

    System.UnauthorizedAccessException: Access to the path "C:\Users\Laura\AppData\Local\Turbine\Dungeons and Dragons Online\Launcher\News.html" is denid.
    at System.IO.__Error.WinIOError(Int32 errorCode, String str)
    at System.IO.fileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync, Stringmsg, Boolean bFromProxy)
    at System.IO.FileStream..Ctor(String path, FileMode mode, FileAccess avvess, FileShare share, Int32 bufferSize)
    at System.IO.StreamWriter.CreateFile(String path, Boolean append)
    at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding, Int32 bufferSize)
    at System.IO.StreamWriter..ctor(String path, Boolean append)
    at System.IO.File.CreateText(String path)
    at com.turbine.launcher.Services.Alerts.WriteEmptyHtm lToFile(String filename)
    at com.turbine.launcher.Services.Alerts.GenerateError Html(String message)
    at com.turbine.launcher.Services.Alerts.TransformDocT oFile(XmlDocument xmlDoc, String filename, Strin stylesheetSettingName)
    at com.turbine.launcher.Services.Alerts.ReadRss(Objec t stateInfo)
    at com.turbine.launcher.Services.MainForm.PhaseTransi tion()
    at com.turbine.launcher.Services.MainForm.OnLoad(Even tArgs e)
    at System.Windows.Forms.Form.OnCreateControl()
    at System.Windows.Forms.Create.CreateControl(Boolean fIgnoreVisible)
    at System.Windows.Forms.Create.CreateControl()
    at System.Windows.Forms.WmShowWindow(Message& m)
    at System.Windows.Forms.WndProc(Message& m)
    at System.Windows.Forms.ScrollableControl.WndPorc(Mes sage& m)
    at System.Windows.Forms.ContainerControl.WndPorc(Mess age& m)
    at System.Windows.Forms.Form.WmShowWindow(Message& m)
    at System.Windows.Forms.Form.WndProc(message& m)
    at com.turbine.launcher.Forms.BaseForm.WndProc(messag e& m)
    at com.turbine.launcher.Forms.MainForm.WndProc(messag e& m)
    at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
    at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    ... Okay now that my eyes are bleeding from copying this window to window, letter to letter XD. -cough- Also, I tried the uninstall/reinstall method and encountered another error:

    Your system is currently not allowing access to our servers.(highlighted blue)
    Check your Firewall and/or security software settings to allow PMB.exe to run.(which I've done)
    (along with other helpful/not info)

    So here I sit, thinking about reinstalling Oblivion.... HELP!?

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