GM Support Useless

[LeslieWest_GuitarGod]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

What did you want the GM to do? Evac the piking wizard and hop onto HIS wizard so you can complete!? Come on now.....

ooh, and please take Fernia out of your sig, its as dead as your VON 3 party.

[Fomori]

I'm sad that I wasted my time on this thread when there are so many more that are filled with real drama.

[Uska]

That isnt a gm issue and how many times and how many ways do we have to say booting from within a quest is bad if your so impatient you cant wait 5 min recall and reform sometimes real life issues do pop up and yes sometimes so does piking live without or develop an ulcer from stressing about it.

[mrtreats]

Ok so i only posted for the GM cus 3 members asked me to as the party leader i knew what he was gonna say but there still should be a way to kick the guy who said nothing and just stopped 5 min into the quest there used to be an ability to kick ppl in a quest it should just take 10 min to do it or so and i HAD a caster that was ok with no exp he just wanted the flag quest done and for the ppl who have played long enough the GMs have kicked players from partys in the past.

[D-molisher]

I have had help 2 times.

First time was in shadow crypt A door wouldnt open, he completed quest for us ( he couldnt open door ).

Shroud part 5; Someone DC and wow did shroud go bugged, he gave us a res shrine. That was funn & chaotic.

I would say the times the party i was in had help, mostly quest got set on completed & it sux - i wanna do it, not get friggin completion. So in my world they are almost useless, exept as in the shroud part 5 case.

[Hendrik]

Maybe this is why it takes forever to get GMs when something trully wrong has happened...their busy dealing with people like the OP, with no real sense of knowing when it's appropriate to file a ticket.

How true...

[Greydeath]

IGreydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

[KannyaAryien]

My times with the GMs have always been positive, thus far. Yeah, I've had to wait a few minutes, but they do show up if it's a valid issue. I've sent in tickets 3 times, been contacted twice. Both times I contacted the matter was resolved quickly, even to the point of the GM waiting so I could collect the rest of the group before the boss spawned on top of us.

Unfortunately, people pike sometimes without being considerate enough to say, "Hey, man...mind if I sit out some of this?" Who knows, maybe that guy had RL issues that popped up all of a sudden, took him away from his computer before he could DC...either way, no kicking from parties while in dungeons/explorer areas, etc...bad juju, much griefing.

Please please please use the GMs responsibly, they're not there to handhold. And OP, if you knew that this was not something the GM could fix, why bother putting in a ticket in the first place? Peer pressure much?

[Lorz]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

No grey your just like OP....you want the GM to fix something or issues that are not GM issues. Yes when the game was a lot smaller GM's had wider ranging powers. But the game is a lot bigger now. Instead you come in like OP with your sad little story that doesn't match the countless times myself and guilds have had issues resolved by GM's....course we are smart enough to know what is a GM issue. Also you probably have the same vinegar sour attitude you have on the board. Oh and that red dots under your name....complain how unfair it is...but in reality. It works pretty accurately. At least in your case it seems to be accurate.

[Lorien_the_First_One]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

I agree with you that half they time they don't read the ticket and you have to repeat it. But that's about it. Sure, there are some things they can't or won't help with, but most of the time I've called a GM they have resolved the problem for me. Players have been teleported from stuck spots, bugged monsters respawned, objectives completed, missing required items (such as a unique item on a afk player) respawned, etc. They are generally very helpful.

In the OPs case they could have easily completed even with the piker there and it was not a GM issue. It wasn't necessarily harrassment, the guy could have just had a kid throw up or for some other reason the 5 min turned into the 15-20 it took to run the quest. No biggy, life happens. For non obvious harrassment/grieving GMs SHOULDN'T interfere.

[Midnightetak]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

Turbine Support when i needed their help, they responded in about 10 minutes, if not immediately. Maybe i just have lucky timing with the few requests that i send or maybe they're that pretty darn good with their support.

DDO <3

[Pyromaniac]

They don't have time to respond to legitimate requests, let along if someone's piking. Best thing to do with a piker, is quit the quest, reform and redo. Or train mobs back to them first. Besides, piking is where things are at these days.

[Zippo]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

Seems fitting

[Greydeath]

Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

If you actually play both, then you would know WAR went the same way DDO did. The DDO GMs _used_ to be good and were actually helpful, then Scott **** all over them and they became ****ing useless - that, and DDO completely bombed so their budget was obviously cut as well.

WAR is now in that same position (fortunately for them without Scott's 'leadership') and since the EU cash influx, DDO has gotten better. But please do not try to say that Turbine's support is good since it set the low bar in the industry.

[Greydeath]

No grey your just like OP....you want the GM to fix something or issues that are not GM issues. Yes when the game was a lot smaller GM's had wider ranging powers. But the game is a lot bigger now. Instead you come in like OP with your sad little story that doesn't match the countless times myself and guilds have had issues resolved by GM's....course we are smart enough to know what is a GM issue. Also you probably have the same vinegar sour attitude you have on the board. Oh and that red dots under your name....complain how unfair it is...but in reality. It works pretty accurately. At least in your case it seems to be accurate.

Your entire post is fail. Nothing could be further from the truth - and speaks volumes about your analytical ability. I could care less what the OP's actual problem was - I merely agree that Turbine's support is terrible. I agree that his problem though was outside their prevue - but this is because of Scott's **** poor judgement.

That said, your comprehension skills are also pitiful as no where do I complain about rep. The system IS broken and like Dungeon Alert does not achieve the goal as stated by the Devs/Mods. Would you prefer I simply disable it? Or should I go to the off-topic forums and post joke threads and funny pictures? Or perhaps, like I said I just do not give a flying **** through a rolling doughnut what some ignorant ****ant thinks of me.

For every super terrific got helped story I can match it with one of my own where I too was helped. Then I could also match it with one where they did not do something that was in their power. I do not waste GM time, because I do not waste my time with the GMs

[Cylinwolf]

I merely agree that Turbine's support is terrible. I agree that his problem though was outside their prevue - but this is because of Scott's **** poor judgement.

Though you haven't posted a real reason as to why you think they're terrible. You blame this "Scott" over and over for the problems with their CS, but you don't say a word on the specifics of how he's ruining it or have anything to back it up. You just say that he's bad over and over.

I've had to call on Turbine support twice, and the GMs were helpful each time. The first was back in the first few months, when there was a problem with people without the required INT touching the pedestal in Caverns of Korromar locking the quest up. GM came in after 5 minutes, triggered the object, and we carried on our merry way.

Second time was spring of last year, had a buddy who was having trouble getting into sunny side Korthos even though he was using the portal at the end of Misery's Peak. He put in the ticket, GM ported him to sunny side.

But, if nothing else: Have you ever tried asking the GMs to escalate your problem to someone higher? I've been told in this game as with others that higher-ranking GMs are more prone to fixing your problems.

[tomfar72]

I've only had one issue in DDO that required me to contact a GM and they responded within 5 minutes. An end boss mob bugged just as I killed him and I didn't get credit for the completion. The GM responded quickly and fixed the problem. I was impressed. Coming from WoW I had never seen a ticket responded to in less than 24 hours. Alot of times you would wait 2-3 days for a GM response.

To the OP, sorry you ran into someone you considered to be a piker.(as others have said, sometimes RL things happen, but who knows) As group leader you really had 2 viable choices: complete the quest without the afk player or recall out and start over. At this point, Turbine has not implimented a way for us to kick players from a group and I can understand why. It can be a good thing when used properly, but it can also be heavily abused.(I've seen it abused in WoW many times) You decided to try and get a GM involved in something that is not(and should not be) a GM issue and then come on here and whine about how bad the GM support is. It sounds to me like the GM responded in a timely fashion.(you were still in the quest, right?) There is a saying ",God hears all prayers, but sometimes the answer is no." The GM got your ticket and responded quickly, though not with the answer you wanted to hear. Working as intended IMO.

[toughguyjoe]

In the words for South Park: "Watch out for Scott. He's a ****!

GreyDeath. Here's a question I need to ask you: Where did you read what is within a GMs powers and what is not? You refrence "Things GMs can do, but refuse to" I have NO IDEA what the limits to a GMs influence is. I DO KNOW that they can remove barriers that did not drop as they were supposed to, Respawn quest items that are For some reason Gone/unusable..Move Players, Respawn quest Mobs that have bugged...

I know these things because they are all things that have been done for me.

I do agree that they half the time don't read the tickets. I have no idea why they don't read the tickets.

So the question stands: How do you know what the limits and scope of their powers are?

[LeslieWest_GuitarGod]

Ok so i only posted for the GM cus 3 members asked me to as the party leader i knew what he was gonna say but there still should be a way to kick the guy who said nothing and just stopped 5 min into the quest there used to be an ability to kick ppl in a quest it should just take 10 min to do it or so and i HAD a caster that was ok with no exp he just wanted the flag quest done and for the ppl who have played long enough the GMs have kicked players from partys in the past.

. . . . . .

Here, I gave you a set of periods. Can you please place them in their proper locations? Then, maybe I can read whatever you are trying to say. Thanks...

[IWZincedge]

End of the line. Everyone please exit the derailed train to your left.