GM Support Useless

[mrtreats]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

[Greydeath]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

[mrtreats]

whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you

[Lorien_the_First_One]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

How did that require GM support? That player's actions in no way stopped you from completing the quest, you didn't need a GM or GM help.

[Daggaz]

Welcome to the Wonderful World of Piking!

A p2p account has 20 minutes of inactivity before they dc. A VIP account has even more. Twenty minutes is more than enough time to complete Von 3 (or you are doing it wrong), so by game mechanics they wont have dc'd at this point anyhow. If they are a real wanker, they can even twitch their character everynow and then, resetting the clock.

There is absolutely nothing a GM can or should do in this situation. Its supposed to work this way. If you see this person doing this more often, they are piking and the best you can do is not group with them and put their name on the blacklist you and your friends should be carrying.

Yes, its annoying, and yes, it would be nice to get a real player who contributes,.... but lets be honest here.

A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

B) If they changed it, wouldnt you be really upset when the same impatient jerk abuses the system to kick you out of groups if you hold still for more than a minute? Cuz that is exactly what would happen..

[flynnjsw]

I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

[Zippo]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

In game GM's are there to take care of issues like "hey I'm stuck and can't move" or "hey monster x didn't spawn so I can't complete the quest" not as your personal screening machine for pikers. NO sympathy.

[Noctus]

A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

?

What are you talking about?

[Eladiun]

This is in no way an issue requiring GM support you were abusing the GM system. Garbage requests like this is why it takes so long to get help.

[Lorz]

What you should have done was restarted when caster goes lfm. If you don't want to have pikers then this is the only way. Calling a GM for this wastes booth your time and theirs.

As for GM's I try not to bother them unless I have a real issue. Even when a quest messes up it usually easier just to start it over then to wait for a GM. Guess they are all tied up explaining to players that no they cannot kick people from your party. If you need to remove them recall break group and reform.


That is all.

[Hendrik]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

Thank you for WASTING GM time for something they can do NOTHING about then coming here and complaining about them.

Class act and take some real chutzpah.

[Tinrae]

I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

Same here - the one time I used support, the GM was helpful and immediately took care of my issue (which was a gameplay bug, not a complaint about another player).

[Missing_Minds]

Class act and take some real chutzpah.

Naw. Grade school mentality. Running for a teacher because Jonny won't play with them.

[Captain_Wizbang]

OK gang, time for a...



Ive had many tickets over the last 3 years, even when I used the free trial accounts (milked them for 6 months)
And have all but 1 ticket answered very quickly,
there are several issues they cant help with, and removing "afk" players is one of them.
I feel your pain OP, but if the shoe was on the other foot, & you had a connection problem, and got booted from inactivity, you would have something to say, as we all would!

I will say that Turbine needs to look at certain aspects of the live GM feature, and should be a little more flexible on things like this. But then again.....


You will be beaten into submission or you will go F2P

[stainer]

Did you want the GM to press recall and reform the group for you? I am confused.

[Belwaar]

Thank you for WASTING GM time for something they can do NOTHING about then coming here and complaining about them.

Class act and take some real chutzpah.

Maybe this is why it takes forever to get GMs when something trully wrong has happened...their busy dealing with people like the OP, with no real sense of knowing when it's appropriate to file a ticket.

[Belwaar]

Did you want the GM to press recall and reform the group for you? I am confused.

Lol.

[Rubiconn]

And as much as some people would like to have the ability to kick nonDC's people from a party mid quest that power is too easily abused which is why I am happy that it is not available.
I do have one question by the time you got 1/2 way through didnt you notice that this guy was missing and not doing anything. Its usually at that point that my group stops and starts to wait, no contact, no info time to recall, regroup and leave him be. Or if you are able and really want revenge you drag a mob or 2 to them and then get out of the dungeon.

[toughguyjoe]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you

I went to the trouble to NEG rep both of these Posts.

Greydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

MrTreats, It is not against Turbines policy to help Players. I have been helped Numerous times on many different issues. What you may not realize is that the games population grew and grew after the first six months, much faster than the populations of GMs did. It is not against their policy to "Help You" it is against their Policy to Return lost Items, Open Chests...Granted these are just examples of things I have experienced, it did not warrant me coming to the forums and denouncing the entire system.

[Memnir]

Of course the GM was useless - this was a non-GM issue.
Hey, when I run out of paper in the bathroom - should I expect a Turbine GM to run some over? How about when the lid on the salsa jar just won't come off, and I'm hungry for some tacos... can a Turbine GM pop it off for me? Or would that just be silly, since these things are outside the reasonable expectation for a GM to problem solve?



I've never had a bad run in with Turbine's GMs, nor it's CS department. However, I consider that to be me being lucky, since I also have many friends who've had nothing but hard times when they've had legit issues and the GMs leave em hanging. But, and this is the key difference between their problems and yours, their issues were legit. You wanted the GM to pop the lid off the salsa jar.


Next time, have a real issue before spouting off - I'll have more sympathy. Till then, it's taco time.