GM Support Useless

[mrtreats]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

[Greydeath]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

[mrtreats]

whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you

[Lorien_the_First_One]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

How did that require GM support? That player's actions in no way stopped you from completing the quest, you didn't need a GM or GM help.

[Daggaz]

Welcome to the Wonderful World of Piking!

A p2p account has 20 minutes of inactivity before they dc. A VIP account has even more. Twenty minutes is more than enough time to complete Von 3 (or you are doing it wrong), so by game mechanics they wont have dc'd at this point anyhow. If they are a real wanker, they can even twitch their character everynow and then, resetting the clock.

There is absolutely nothing a GM can or should do in this situation. Its supposed to work this way. If you see this person doing this more often, they are piking and the best you can do is not group with them and put their name on the blacklist you and your friends should be carrying.

Yes, its annoying, and yes, it would be nice to get a real player who contributes,.... but lets be honest here.

A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

B) If they changed it, wouldnt you be really upset when the same impatient jerk abuses the system to kick you out of groups if you hold still for more than a minute? Cuz that is exactly what would happen..

[Noctus]

A) After more than twenty minutes have gone by, who in their right mind is going to join you at the very end of the quest for an 80% xp penalty??

?

What are you talking about?

[flynnjsw]

I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

[Tinrae]

I have used GM support all of twice; once in Tangleroot and once in Necropolis, both times they were timely and were helpful. I guess user mileage may vary.

Same here - the one time I used support, the GM was helpful and immediately took care of my issue (which was a gameplay bug, not a complaint about another player).

[toughguyjoe]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

whats bad is the first 6 months they were the fastest and best GMs then they changed all there polices and thay saud its against our polocie to help you

I went to the trouble to NEG rep both of these Posts.

Greydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

MrTreats, It is not against Turbines policy to help Players. I have been helped Numerous times on many different issues. What you may not realize is that the games population grew and grew after the first six months, much faster than the populations of GMs did. It is not against their policy to "Help You" it is against their Policy to Return lost Items, Open Chests...Granted these are just examples of things I have experienced, it did not warrant me coming to the forums and denouncing the entire system.

[Greydeath]

IGreydeath, I have waited in quest for longer than I should have for GMs to help me with an Issue. I know that turbines policies don't allow them to fix SOME things that other games are allowed to fix. However. Simple blanket statements concerning how terrible they are are not productive to the community, and the more newer players you spread such negative advice to the worse the communication between the Gms and Players becomes.

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

[KannyaAryien]

My times with the GMs have always been positive, thus far. Yeah, I've had to wait a few minutes, but they do show up if it's a valid issue. I've sent in tickets 3 times, been contacted twice. Both times I contacted the matter was resolved quickly, even to the point of the GM waiting so I could collect the rest of the group before the boss spawned on top of us.

Unfortunately, people pike sometimes without being considerate enough to say, "Hey, man...mind if I sit out some of this?" Who knows, maybe that guy had RL issues that popped up all of a sudden, took him away from his computer before he could DC...either way, no kicking from parties while in dungeons/explorer areas, etc...bad juju, much griefing.

Please please please use the GMs responsibly, they're not there to handhold. And OP, if you knew that this was not something the GM could fix, why bother putting in a ticket in the first place? Peer pressure much?

[Lorz]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

No grey your just like OP....you want the GM to fix something or issues that are not GM issues. Yes when the game was a lot smaller GM's had wider ranging powers. But the game is a lot bigger now. Instead you come in like OP with your sad little story that doesn't match the countless times myself and guilds have had issues resolved by GM's....course we are smart enough to know what is a GM issue. Also you probably have the same vinegar sour attitude you have on the board. Oh and that red dots under your name....complain how unfair it is...but in reality. It works pretty accurately. At least in your case it seems to be accurate.

[Lorien_the_First_One]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

I agree with you that half they time they don't read the ticket and you have to repeat it. But that's about it. Sure, there are some things they can't or won't help with, but most of the time I've called a GM they have resolved the problem for me. Players have been teleported from stuck spots, bugged monsters respawned, objectives completed, missing required items (such as a unique item on a afk player) respawned, etc. They are generally very helpful.

In the OPs case they could have easily completed even with the piker there and it was not a GM issue. It wasn't necessarily harrassment, the guy could have just had a kid throw up or for some other reason the 5 min turned into the 15-20 it took to run the quest. No biggy, life happens. For non obvious harrassment/grieving GMs SHOULDN'T interfere.

[Zippo]

I clearly do not care about 'rep' as the entire system is flawed. However, as it is the truth there is no problem with spreading it.

The surest way to be frustrated with this game is to require something done by a GM - to be fair, this is Scott's fault more than theirs as he is an utterly terrible leader and his policies are asinine.

First, they never bother reading your submitted statement and require you to tell them again what the problem is - *** did I just type it all out into the forum then?

Then they have two responses: "Sorry we cannot help you" OR "This is an unknown issue, please submit a bug report".

Sure, they can do somethings and help out - like when you are stuck or whatnot, but anything that actually matters? Good ****ing luck - no chance.

Seems fitting

[Midnightetak]

Turbine has the absolutely WORST support period

It is unfortunately the only thing they are consistent about

Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

Turbine Support when i needed their help, they responded in about 10 minutes, if not immediately. Maybe i just have lucky timing with the few requests that i send or maybe they're that pretty darn good with their support.

DDO <3

[Greydeath]

Disagree, the worst support crown would go to Warhammer Online. Wait time for their assistance in anything, even to tell you that they couldnt assist you was anywhere from 2 days to 8 months (if ever). I suspect they've only got two humans working there and the rest are drunken kobolds.

If you actually play both, then you would know WAR went the same way DDO did. The DDO GMs _used_ to be good and were actually helpful, then Scott **** all over them and they became ****ing useless - that, and DDO completely bombed so their budget was obviously cut as well.

WAR is now in that same position (fortunately for them without Scott's 'leadership') and since the EU cash influx, DDO has gotten better. But please do not try to say that Turbine's support is good since it set the low bar in the industry.

[Zippo]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

In game GM's are there to take care of issues like "hey I'm stuck and can't move" or "hey monster x didn't spawn so I can't complete the quest" not as your personal screening machine for pikers. NO sympathy.

[Eladiun]

This is in no way an issue requiring GM support you were abusing the GM system. Garbage requests like this is why it takes so long to get help.

[Lorz]

What you should have done was restarted when caster goes lfm. If you don't want to have pikers then this is the only way. Calling a GM for this wastes booth your time and theirs.

As for GM's I try not to bother them unless I have a real issue. Even when a quest messes up it usually easier just to start it over then to wait for a GM. Guess they are all tied up explaining to players that no they cannot kick people from your party. If you need to remove them recall break group and reform.


That is all.

[Hendrik]

we were running von 3 our caster goes afk 5 min into the quest we get to the end and he has still not DCed ask a GM for help and get nothing you need to either make them more usefull or make it so we can boot AFK players from our party.

Thank you for WASTING GM time for something they can do NOTHING about then coming here and complaining about them.

Class act and take some real chutzpah.