trying to remain vip

[Hobgoblin]

my sub was up in may, and i use prepaid credit cards. i bought a 100 doller visa card and bought the 6 month sub. it keeps telling me that my account is suspended for nonpayment and charges the card. this is very frustrating. what can i do?

hob

[Victorie]

I'm sorry, but we can't assist with account specific issues on the forums. Please contact the Account Management department for assistance.

Please note, if the card isn't actually being added to the account, there may be a verification issue. Alternatively, if you've bought enough points to bring the balance below $59.94, that may be affecting the payment too.