Old account

[gryphonxxii]

I am trying to figure out what my old account name was. I know the e-mail I used for it, and I know the password I would have used back then. I just do not know the account name. is there any way I can find this out?

[Victorie]

You'll need to contact the Account Management department with any information you can remember. If you're emailing, I recommend including any the names of characters and the server they were on, email, name(s) on the account or credit card, last 4 of any credit card, any addresses, any emails, and any product keys or game time cards you might have had... basically anything you can remember. They'll be able to look into this and in most cases can help with the old account, provided enough verification is provided. Phone and email form options are available in my signature.

[Makiaveli]

How do I send an email to them? The query form has to have card number etc and I never used one..... This is getting really annoying. If it wasn't for the fact that some buddies want to try this together I would have already gave up so you may want to pass along to them they need to work on CS. I mean seriously saying send an email without actually give the email address or a link is very amateurish.

[Victorie]

The card information is requested for verification for players who do have one on file. You can submit the ticket without that information, or enter "none" and "0000" if you prefer. If you complete the Account Management Email Form in my signature, an inquiry will be sent, and future correspondence will be via the email address you include. I am sorry that wasn't more clear in my initial response.