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  1. #1
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default Account Management Phone Issue

    Hey guys,

    we're aware that the phones may not be properly working at this time, and we're working on it. If calls can get through, you may not receive a response. I'll post again when everything is working.


    We're feeding the hampsters, they were exhausted and very hungry from running away from the beholders again. Rest assured, we've chased the beholders away, and we're planning a hunt later.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The phones are now working. If you were in queue, but had not been answered, then you were probably disconnected. Please call back, and we will now be able to assist you.

    We've implemented armed guards for the hamsters for now (the armor wasn't enough).
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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