Paypal insufficient funds?

[Moldar]

I called Turbine today and spoke with a representative about a message I received while trying to purchase the 19.95 Turbine Points Bundle. It stated,

"The seller of this item requires you to provide a Confirmed Address for delivery. To confirm your address, please add a credit card below.

This transaction amount is greater than your available PayPal balance. To complete purchase, please add a credit or debit card."

The gentleman said he wasn't able to help me with paypal accounts, and that I needed to contact PayPal for issues with non-sufficient funds, which I did and was told that they would verify my account, and make sure that the funds were correct, which they did, and my balance is 23.01 as of May 4th and the only thing I have used paypal for is Turbine Points, once before a few months ago, so I'm not over my spending limit. I thought perhaps there might be a delay in something so I waited until tonight to try purchasing again before moving to a next step. I wondered if anyone else had seen this message before, and how they resolved it. I don't have access to a credit card and have updated all my personal information on my turbine account, and paypal account, I'm at a loss of what to do next.

Thanks for your time

[Victorie]

To be honest, that error sounds like a PayPal error, not a Turbine one.

We do require that PayPal accounts be verified in order to be used in the DDO store. For more information about the requirements for a PayPal account to be verified, please visit the PayPal website.

If you continue to experience problems, please feel free to PM me, or send an email (via the form in my signature) to the Account Management department, "attention Victorie".

[Potkettle_Black]

I'm having the same issue. "This transaction amount is greater than your available PayPal balance."

There are sufficient funds in the account. The account is verified.

[Ethias]

I had the same problem.

One question I have to others - My billing address is different than my physical location playing by a great deal of area (aka, I go to college some place >.>)... Account Management told me this could be what was giving me trouble.

Do any of the other guys who are having paypal trouble have the same issue with billing location being different from playing location?

[Potkettle_Black]

I had the same problem.
Do any of the other guys who are having paypal trouble have the same issue with billing location being different from playing location?

Not I. Billing/PayPal/Playing location are all the same.


Edit: Problem solved. Was an issue with address being confirmed.

[Moldar]

Not I. Billing/PayPal/Playing location are all the same.


Edit: Problem solved. Was an issue with address being confirmed.

How did you resolve this issue?