what the H3ll nonsense is this TURBINE!

[ripperj]

so today i decided id take advantage of the bonus point offer
i go into the store and oooo, i need to change my payment method before that
so i go and do that, but whats this? some kind of error and the card is declined?

so i try a few more times, it wont accept my cards existance,
(this is a pay as you go card, needed a bit more cash then the giftcards this time-which btw gave me np's)
so i go to the site and check my balance...and there like a smack in the face!
under transaction history is 'TURBINE INC-subsc WESTWOOD MAUS' charging my 'declined' card $1.53 x4!

how could i be charged when trying to change payment method?!
and when it wouldnt even go through i get charged anyway??

[Freeman]

The charge is likely just verifying that the card is valid, and is only a temporary hold. If it is still there in a couple of days, then you can complain. However, this type of hold is standard with nearly ALL types of accounts that deal with ongoing charges, so there's nothing unusual going on here. If you watch your balance closely enough on a normal card, you'll see this type of activity fairly regularly.

Now calm down and take a deep breath.

[Memnir]

Glad to know it's not just me who is having CC issues this morning.
(changing cards that is, I know about the temp-charge thing)

[ripperj]

from what you said i gathered 'it will switch cards soon enough'

and temp-charge? am i goin to be reinbursed for this?

[KKDragonLord]

and this is in General Discussion for what reason?

[ripperj]

and this is in General Discussion for what reason?

because i clearly need a couple things explained, are you going to be helpful or troll?

[Marcus-Hawkeye]

HAve you even called and asked them? I've called when I had issues similar to that int he past and I'm off the phone in 20min with it either resolved or a decent explaination and a deadline they always have met in fixing it.

[Setin_Myways]

If you are having cc issues, i highly recommend killing the browser and starting all over again from scratch. Sometimes the vars and such still hang out in memory or are attached in the db to the browser generated session, so when you come back to the site it tries to 'help' you by remembering things. this is assuming you are not simply using the back browser button to go back and forth - never a good idea.

While it is a bit drastic, i may even go to a clean boot before i try again.

Also, if there are using address verification, which i am pretty certain they do, you may see varied results from bank to bank. for example, some banks check the current billing address of the card holder, while others may check the address the card was issued for. I have seen this pop up on some of my apps where you get business personal that are using a managers card, but putting in the business address.

And yes, banks will hold a charge for a given time normally 3 business days and sometimes up to the next billing cycle. The fact that they are dinging your card tells me they are verifying the info and then issuing a instant void or something to stop the transaction due to some response from the bank, and a Turbine support person is going to have to tell you to call your bank. There is nothing they can really do. When you think about it, how can they ding your card at all if they were unable to validate it to some level?

So i would call your bank.

[ripperj]

what if i didnt get it from a bank, its a pay as you go card

and i got it to work, the address was wrong before, never noticed
will those other 'tester' transactions still be voided now that iv actually got it to work?

[MsEricka]

and temp-charge? am i goin to be reinbursed for this?

will those other 'tester' transactions still be voided now that iv actually got it to work?

Welcome to the world of reading the forums and learning how credit card billing works. This has all been explained many many many times before.

Those charges were pre-auth requests, nothing more. A pre-auth request is a small fee that is not actually charged to the card, but is requested and reserved. Typically after 5 days those charges drop because they are not confirmed as completed payments.

So no, no refund is forthcoming because you havent' been charged. No void will be forthcoming because you haven't been charged.

And before you ask, no you can't call your bank and have those charges removed. Only Turbine could do that.

[Victorie]

There's some helpful information about credit cards in this sticky.

I can assure you that the transactions are authorization holds, as Freeman noted. They will be released back to the card. The length of time of the hold is determined by the card company, not Turbine. With some pre-paid cards it can actually take up to a week for them to clear. (I'm sorry, as I know this isn't what you're hoping to hear, but I do want to be honest with you.)

We do verify all of the card details when you try to add it to the system. We verify address associated with the card, name, the 3 digit security code, etc. If any of that doesn't match, we won't accept the card even if the card company authorizes it.

If you have any more problems with the purchase, please feel free to contact the Account Management department.