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Thread: Server Roulette

  1. #1
    Community Member SwampYankee's Avatar
    Join Date
    May 2006
    Posts
    50

    Default Server Roulette

    I can log-on but the connection to the server I want is not always available. The window to select a server opens but it takes a while to connect to any of the servers and then more often than not the server I want will have a red x next to it. Most times only 3 servers will result in green checks. So I have to log-in again and hope I get the server connection I want. Sometimes this will go on for a 1/2 hour.

    Any suggestions?


    AKA Graft (Dw Ftr/Rgr/Rog), Nekrud (WF Wiz), Deechi (Hu Sorc), and McShae (Dw Cleric)

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    It sounds like something is blocking the launcher from getting server status.

    Double-check your firewall first just to be sure its letting the game files through.

    DDO Firewall KB Article
    DDO Firewall KB Article (Windows 7)


    Then try a temporary clean boot as another test, (you can undo the changes made from those steps later to put Windows back into a normal boot up routine).

    Aside from those double-check your router/modem and see if you can find out based on their make/model how to get into their configurations and see if they have any kind of a built in firewall as well.

    If you haven't yet I'd also recommend a support request as well.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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