Game Crash

**Kaelth** · 04-22-2010, 01:01 AM

Ive read several thread without being able to find a fix to my issue

i play DDO since 2006 and started to get reboot since ddo went free
i can log in game and play for around 1 to 5 minute before computer reboot
it only happen with ddo since i can run other game for hours without any problem
isnt my memory or my graphic card
isnt a overheatin issue as well

i think it can be my realtek driver but if i install the latest driver for it my computer dont see my audio card anymore, wich mean no sound at all.

plz help an hardcore player to get back on his drug

there is the dxdiag i got

Code:

------------------
System Information
------------------
Time of this report: 4/21/2010, 23:49:02
       Machine name: SEBASTIE-101C63
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
           Language: French (Regional Setting: French)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 09/27/04 21:48:26 Ver: 08.00.10
          Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
             Memory: 1024MB RAM
          Page File: 226MB used, 2235MB available
        Windows Dir: D:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 6200  
     Manufacturer: NVIDIA
        Chip type: GeForce 6200
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_167919F1&REV_A1
   Display Memory: 256.0 MB
     Current Mode: 1680 x 1050 (32 bit) (60Hz)
          Monitor: Écran Plug-and-Play
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0011.9745 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 4/3/2010 16:55:31, 6432128 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 4/3/2010 16:55:31, 10232128 bytes
Device Identifier: {D7B71E3E-4161-11CF-505C-723600C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0221
        SubSys ID: 0x167919F1
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A 
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio rear output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08800000&REV_0905
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5027 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/6/2004 02:59:44, 2185408 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
 Static/Strm HW 3D Bufs: 33, 32
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek HD Audio rear input
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5027 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/6/2004 02:59:44, 2185408 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: D:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Mappeur MIDI Microsoft [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  SynthÚ. SW table de sons GS Mic [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Souris
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Clavier
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Logitech Gaming Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC221
        FF Driver: n/a

      Device Name: Logitech Gaming Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC221
        FF Driver: n/a

      Device Name: G15 Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC222
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51B
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

**ArcaneBlade** · 04-22-2010, 04:25 PM

I've been pulling my hair out too with this crashing problem. I could play for several hours then the game would cause my computer to crashes and my oh so helpful monitor would give me a no input display message, as if I didn't already notice all was black and dead.... Then once the game crashed, that was it for playing because the longest it would go before the next crash was 5 minutes. Luckily, I have found the solution, it is not a software conflict, or driver update or other blah blah blah resolution conflict problem. It is your computer's chip temparature. As you play, your GPU and CPU temparature go up and once you his 80 degrees C your computer crashes. Naturally, once the computer gets that hot it will crash more frequently as it takes very little game play to bring it to 80 degrees C. NVIDIA has a wonderful new control panel program on their website in the downloads catagory. It gave me ( I have a 9600 GT) the ability to switch my fan control from automatic to manual. Crank that sucker up to 96% and your system should stop overheating. When you are finished playing go back into the control panel and swithch everything back to default settings so you don't overtax your fan unnecessarily. The control panel program makes it all quite easy. I would also switch any virus/ security programs to passive or silent mode while you play, this helps me too.
Why only this game causes my GPU (Whatever that is) or CPU to get hot so fast is beyond me. I spent weeks reinstalling, upgrading drivers, messing with resolutions, all to know avail. Once I was able to monitor and control the GPU & CPU temp, I knew when it would crash, tested the theory, and thankfully able to find help on NVIDIA's web page. Hope this helps. Good luck!!! PS I woudn't be morally offended if DDO sent a couple of DDO points my way if any other users found this to be the solution to a highly annoying problem. I could put them towards a healing potion to ease my game playing wounds....

**Mirthgar** · 04-22-2010, 06:40 PM

Originally Posted by Kaelth

Code:

Sound Devices
-------------
            Description: Realtek HD Audio rear output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08800000&REV_0905
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5027 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/6/2004 02:59:44, 2185408 bytes

If your PC (or mother board maker which requires knowing the exact make model) don't have newer stand-alone sound drivers (or they might be bundled in with the "Chipset" drivers) that work Realtek does have updated drivers for their cards here:
http://www.realtek.com/downloads/
(click the "high definition audio codecs" link)

**bubbatron** · 04-22-2010, 06:40 PM

hi

ive downloaded the control panel, but when i change the fan control to manual i cant see a way to increase the speed - am i being **** stupid here or missing something really obvious ?

thanks

**Kaelth** · 04-22-2010, 07:50 PM

ive already try that mirthgar

ive installed the newest driver for my sound card and the result was no more sound
my computer wasnt detecting my sound card anymore i got the dxdiag of that test

Code:

-------------
Sound Devices
-------------
            Description: 
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: 
        Manufacturer ID: 
             Product ID: 
                   Type: 
            Driver Name: 
         Driver Version: 
      Driver Attributes: 
            WHQL Logo'd: 
          Date and Size: 
            Other Files: 
        Driver Provider: 
         HW Accel Level: Emulation Only
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

that was with the 2010 driver for my sound card, the high definition audio codec
could it be a conflict between the bios or my motherboard and that new driver ?

**Kaelth** · 04-22-2010, 08:01 PM

Arcaneblade

i got speedfan on my computer to check my temperature and my cpu/gpu never passed over 45C
i dont think its my temperature
i have an extra fan on my side panel setted on max speed to prevent high temperature as well i never had
any problem of temp with that computer for the 3-4 years i was playin ddo
i dont think the last 2-3 update would change my computer temperature

but thx for tryin to help

Edit: the turbine points would be nice :P ive pay for last 3 month without being able to fix problem and play the game
and i had to spend several $ replacin part that multiple crash burned (my ram burned due to ddo too many crash)
my windows had to be reinstalled due to that overcrash as well
so it costed me $ + the 3 month ive pay for a result that i cant still play

**Kaelth** · 04-22-2010, 08:24 PM

im dwlin sound driver from my motherboard producer asus
isnt 2010 but 2005 but still better than the 2004 i had
let s wish my motherboard recognize that driver and dont unplug my sound card
ill edit later if it work

Edit :

i found a 2010 driver from asus website that let my sound card work
now is the final test

**Kaelth** · 04-23-2010, 05:16 AM

The driver from asus worked for my sound card
when the driver from realtek was makin problem

ive played ddo for around 6 hour in a row with only 1 freeze in a load screen

**ArcaneBlade** · 04-26-2010, 08:15 PM

Originally Posted by bubbatron

hi

ive downloaded the control panel, but when i change the fan control to manual i cant see a way to increase the speed - am i being **** stupid here or missing something really obvious ?

thanks

Bubba (Love that Name),

After the control panel install, you should have an icon called Performance. Double-click that and then choose Device Settings from the Task Selection. From here you should be able to change the fan control from Automatic to Manual. Dial that baby up to 94% and hit the APPLY button. That should fix any temparature problems.

**noface82** · 04-27-2010, 12:02 AM

I was having the same issue with my 9600GT, even after i underclocked it 10%...

The fix for me was to log in, and at the character selection screen, go to options>troubleshooting (or something like that) and change max FPS from unlimited to 40 (your eye can't really tell any difference from 30 on up).

I was able to play for 2 hours without it locking up (I logged out after 2 hours, it didn't crash on me).

I know it sounds weird, but it worked for me, not only in this game, but also in The Last Remnant.

Hope this helps

By the way, I still underclock it a little, just in case (there's something weird with the 9600s... something about a 27 divider instead of 25).

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