My symptoms are:
Every few minutes (5-15), my toon stops moving and my ability to move mouse around the screen becomes very poor. If I try to turn my character, the character usually turns in 120 or 180 degree increments, at slow intervals (even when I just tap for a turn). Using a skill or ability is also slow and only works occasionally. After 45 seconds to a minute and a half I regain control of my character.
Other players do not experience the lag when I do. The problem happens in and out of parties, in and out of dungeons, and in both busy and slow areas (i can be the only person in an area and still experience the lag issue).
The issue does not occur in other applications or online games (LOTRO, another Turbine Game).
My computer cpu useage does not shoot up during these episodes.
My packet loss does not increase or change in a noticeable fashion.
The problem began after the server move. Prior to that I had played game for over 2 years on the same computer with no issues like this ever before.
I have updated my graphics drivers repeatedly (I have an NVIDEA 8500)
I have tried adjusting various graphics settings with no change in the issue.
I have turned off antivirus with no change in issue.
I have rebooted my network repeatedly with no change in the issue.
I have a verizon dsl connection.
1.5 mbps download
0.15 upload
Ping 74 ms
My analysis is:
As near as I can tell the Server on Turbines end slows dramatically its communication to my computer every few minutes, then after 45 seconds to a min, begins responding again in a regular fashion. I have no idea why it is occurring. Based on forum posts I think it is happening to a few others.
The issue is making my gameplay experience extremely unsatisfactory.
I am located in Washington State
My DXDiag.txt is as follows:
Code:------------------ System Information ------------------ Time of this report: 4/21/2010, 14:41:59 Machine name: WRIGG-02 Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Dell DXP051 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06 Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs) Memory: 2046MB RAM Page File: 511MB used, 3427MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode ------------ DxDiag Notes ------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (n/a) DirectDraw: 0/4 (retail) DirectInput: 0/5 (n/a) DirectMusic: 0/5 (n/a) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce 8500 GT Manufacturer: NVIDIA Chip type: GeForce 8500 GT DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_00000000&REV_A1 Display Memory: 512.0 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: nv4_disp.dll Driver Version: 6.14.0011.9713 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 3/15/2010 23:51:59, 6432128 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 3/15/2010 23:51:59, 10232352 bytes Device Identifier: {D7B71E3E-4761-11CF-4146-0B2000C2CB35} Vendor ID: 0x10DE Device ID: 0x0421 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_C ModeMPEG2_D Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled DDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run ------------- Sound Devices ------------- Description: SB X-Fi Audio [BCE0] Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_10031102&REV_00 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: ctaud2k.sys Driver Version: 5.12.0001.1187 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 8/17/2006 12:17:10, 500480 bytes Other Files: Driver Provider: Creative HW Accel Level: Standard Cap Flags: 0xF5F Min/Max Sample Rate: 1, 192000 Static/Strm HW Mix Bufs: 128, 128 Static/Strm HW 3D Bufs: 128, 128 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run Description: Modem #0 Line Playback (emulated) Default Sound Playback: No Default Voice Playback: No Hardware ID: Manufacturer ID: 1 Product ID: 81 Type: Emulated Driver Name: Driver Version: Driver Attributes: WHQL Logo'd: Date and Size: Other Files: Driver Provider: HW Accel Level: Standard Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Registry: OK Sound Test Result: Not run --------------------- Sound Capture Devices --------------------- Description: SB X-Fi Audio [BCE0] Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: ctaud2k.sys Driver Version: 5.12.0001.1187 (English) Driver Attributes: Final Retail Date and Size: 8/17/2006 12:17:10, 500480 bytes Cap Flags: 0x41 Format Flags: 0xFFF Description: Modem #0 Line Record (emulated) Default Sound Capture: No Default Voice Capture: No Driver Name: Driver Version: Driver Attributes: Date and Size: Cap Flags: 0x20 Format Flags: 0x0 ----------- DirectMusic ----------- DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS DLS Version: 1.00.0016.0002 Acceleration: Enabled Ports: SB X-Fi DMusic Synth [BCE0], Hardware (Kernel Mode), Output, DLS, Internal, Default Port SB X-Fi Audio [BCE0], Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal SB X-Fi Synth A [BCE0] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal SB X-Fi Synth B [BCE0] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal Registry: OK Test Result: Not run ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Poll w/ Interrupt: No Registry: OK ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x27CA | Matching Device ID: usb\root_hub | Service: usbhub | Driver: usbhub.sys, 4/13/2008 11:45:37, 59520 bytes | Driver: usbd.sys, 8/10/2004 03:00:00, 4736 bytes | +-+ USB Human Interface Device | | Vendor/Product ID: 0x413C, 0x2003 | | Location: Dell USB Keyboard | | Matching Device ID: usb\class_03&subclass_01 | | Service: HidUsb | | Driver: hidusb.sys, 4/13/2008 11:45:27, 10368 bytes | | Driver: hidclass.sys, 4/13/2008 11:45:26, 36864 bytes | | Driver: hidparse.sys, 4/13/2008 11:45:22, 24960 bytes | | Driver: hid.dll, 4/13/2008 17:11:54, 20992 bytes | | | +-+ HID Keyboard Device | | | Vendor/Product ID: 0x413C, 0x2003 | | | Matching Device ID: hid_device_system_keyboard | | | Service: kbdhid | | | Driver: kbdhid.sys, 4/13/2008 11:39:48, 14592 bytes | | | Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes | Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes | + HID-compliant mouse | Vendor/Product ID: 0x0461, 0x4D89 | Matching Device ID: hid_device_system_mouse | Service: mouhid | Driver: mouclass.sys, 4/13/2008 11:39:47, 23040 bytes | Driver: mouhid.sys, 8/17/2001 11:48:00, 12160 bytes | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD | Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes | Driver: mouclass.sys, 4/13/2008 11:39:47, 23040 bytes ---------------------------- DirectPlay Service Providers ---------------------------- DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512) Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512) Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512) DirectPlay Voice Wizard Tests: Full Duplex: Passed, Half Duplex: Passed, Mic: Passed DirectPlay Test Result: Not run Registry: OK ------------------- DirectPlay Adapters ------------------- DirectPlay8 Modem Service Provider: Conexant D850 56K V.9x DFVc Modem DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv6 - fe80::213:72ff:fe14:24f3 DirectPlay8 TCP/IP Service Provider: Teredo Tunneling Pseudo-Interface - IPv6 - 2001:0:4137:9e76:0:fbf7:b88f:32d9 DirectPlay8 TCP/IP Service Provider: Teredo Tunneling Pseudo-Interface - IPv6 - fe80::ffff:ffff:fffd DirectPlay8 TCP/IP Service Provider: Automatic Tunneling Pseudo-Interface - IPv6 - fe80::5efe: DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 - ----------------------- DirectPlay Voice Codecs ----------------------- Voxware VR12 1.4kbit/s Voxware SC06 6.4kbit/s Voxware SC03 3.2kbit/s MS-PCM 64 kbit/s MS-ADPCM 32.8 kbit/s Microsoft GSM 6.10 13 kbit/s TrueSpeech(TM) 8.6 kbit/s ------------------------- DirectPlay Lobbyable Apps ------------------------- Dungeon Siege 2 (DX7) - Registry: OK, ExeFile: DS2.icd (<File Missing>) ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 17.5 GB Total Space: 147.8 GB File System: NTFS Model: ST3160812AS Drive: D: Model: SONY DVD-ROM DDU1615 Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:46, 62976 bytes Drive: E: Model: TSSTcorp CD-RW TS-H292B Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:46, 62976 bytes -------------- System Devices -------------- Name: Intel(R) 82801GR/GH/GHM (ICH7 Family) PCI Express Root Port - 27E2 Device ID: PCI\VEN_8086&DEV_27E2&SUBSYS_00000000&REV_01\3&172E68DD&0&E5 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes Name: Intel(R) 82801GR/GH/GHM (ICH7 Family) PCI Express Root Port - 27E0 Device ID: PCI\VEN_8086&DEV_27E0&SUBSYS_00000000&REV_01\3&172E68DD&0&E4 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_01D11028&REV_01\3&172E68DD&0&F9 Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 11:51:52, 3328 bytes Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:29, 24960 bytes Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 3/10/2010 19:01:25, 96512 bytes Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01D11028&REV_01\3&172E68DD&0&FB Driver: n/a Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0 Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&172E68DD&0&E0 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_01D11028&REV_01\3&172E68DD&0&EF Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 30208 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 17:11:54, 7168 bytes Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_01D11028&REV_01\3&172E68DD&0&EB Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_01D11028&REV_01\3&172E68DD&0&EA Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9 Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_01D11028&REV_01\3&172E68DD&0&E9 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8 Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_01D11028&REV_01\3&172E68DD&0&E8 Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes Name: Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0 Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_01D11028&REV_01\3&172E68DD&0&FA Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 11:51:52, 3328 bytes Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:29, 24960 bytes Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 3/10/2010 19:01:25, 96512 bytes Name: Intel(R) 82801GH (ICH7DH) LPC Interface Controller - 27B0 Device ID: PCI\VEN_8086&DEV_27B0&SUBSYS_00000000&REV_01\3&172E68DD&0&F8 Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:41, 37248 bytes Name: Intel(R) 945G/GZ/P/PL PCI Express Root Port - 2771 Device ID: PCI\VEN_8086&DEV_2771&SUBSYS_00000000&REV_00\3&172E68DD&0&08 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes Name: Intel(R) 945G/GZ/P/PL Processor to I/O Controller - 2770 Device ID: PCI\VEN_8086&DEV_2770&SUBSYS_00000000&REV_00\3&172E68DD&0&00 Driver: n/a Name: Intel(R) 82801 PCI Bridge - 244E Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&172E68DD&0&F0 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes Name: Intel(R) PRO/1000 PL Network Connection Device ID: PCI\VEN_8086&DEV_109A&SUBSYS_01D11028&REV_01\4&22443A69&0&00E5 Driver: C:\WINDOWS\system32\DRIVERS\e1e5132.sys, 9.00.0015.0000 (English), 3/31/2005 17:04:52, 180736 bytes Driver: C:\WINDOWS\system32\Prounstl.exe, 8.00.0007.0000 (English), 3/9/2005 16:22:52, 126976 bytes Driver: C:\WINDOWS\system32\e1e5132.din, 12/7/2004 13:26:34, 2740 bytes Driver: C:\WINDOWS\system32\IntelNic.dll, 8.02.0009.0000 (English), 3/8/2005 18:26:28, 23040 bytes Driver: C:\WINDOWS\system32\e1000msg.dll, 8.05.0012.0000 (English), 3/9/2005 16:21:40, 163840 bytes Driver: C:\WINDOWS\system32\EtCoInst.dll, 2.02.0001.0000 (English), 3/10/2005 11:49:42, 17408 bytes Name: Conexant D850 56K V.9x DFVc Modem Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&5855BE9&0&28F0 Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.06.0000.0000 (English), 11/17/2003 12:58:02, 680704 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 7.06.0000.0000 (English), 11/17/2003 12:59:20, 212224 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.06.0000.0000 (English), 11/17/2003 12:56:26, 1042432 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0002 (English), 4/9/2003 09:48:08, 11043 bytes Driver: C:\WINDOWS\SYSTEM32\DRIVERS\del200f.cty, 11/18/2003 23:15:00, 128398 bytes Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0002 (English), 4/9/2003 10:01:32, 90112 bytes Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1\HXFSetup.exe, 2.01.0008.0000 (English), 10/30/2003 12:25:38, 532480 bytes Driver: C:\WINDOWS\system32\HSFCI008.dll, 7.99.0099.0099 (English), 10/23/2003 11:01:36, 32218 bytes Name: Creative SB X-Fi Device ID: PCI\VEN_1102&DEV_0005&SUBSYS_10031102&REV_00\4&5855BE9&0&20F0 Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/13/2008 17:11:56, 4096 bytes Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/13/2008 17:12:42, 129536 bytes Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 12:16:36, 141056 bytes Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:14, 60160 bytes Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 12:19:41, 146048 bytes Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 11:45:15, 49408 bytes Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/13/2008 17:12:45, 23552 bytes Driver: C:\WINDOWS\system32\drivers\ctac32k.sys, 5.12.0001.1187 (English), 8/17/2006 12:14:24, 502272 bytes Driver: C:\WINDOWS\system32\drivers\ctaud2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:17:10, 500480 bytes Driver: C:\WINDOWS\system32\drivers\ctoss2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:15:00, 116224 bytes Driver: C:\WINDOWS\system32\drivers\ctprxy2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:17:12, 7168 bytes Driver: C:\WINDOWS\system32\drivers\ctsfm2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:14:42, 143872 bytes Driver: C:\WINDOWS\system32\drivers\emupia2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:14:38, 78336 bytes Driver: C:\WINDOWS\system32\drivers\ha10kx2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:15:24, 765952 bytes Driver: C:\WINDOWS\system32\drivers\haP16v2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:15:32, 154112 bytes Driver: C:\WINDOWS\system32\drivers\haP17v2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:15:38, 180224 bytes Driver: C:\WINDOWS\system32\drivers\ha20x2k.sys, 5.12.0001.1187 (English), 8/17/2006 12:16:32, 1110528 bytes Driver: C:\WINDOWS\system32\drivers\pfmodnt.sys, 3.00.0000.0012 (English), 8/17/2006 12:32:56, 8192 bytes Driver: C:\WINDOWS\system32\ctdlang.dat, 8/17/2006 12:22:58, 323640 bytes Driver: C:\WINDOWS\system32\ctdnlstr.dat, 12/12/2006 11:39:02, 46273 bytes Driver: C:\WINDOWS\system32\ctstatic.dat, 8/17/2006 12:11:10, 313207 bytes Driver: C:\WINDOWS\system32\ctdaught.dat, 8/17/2006 12:11:10, 53932 bytes Driver: C:\WINDOWS\system32\a3d.dll, 80.00.0000.0003 (English), 8/17/2006 12:32:46, 33792 bytes Driver: C:\WINDOWS\system32\commonfx.dll, 5.12.0001.1187 (English), 8/17/2006 12:20:36, 87552 bytes Driver: C:\WINDOWS\system32\ctaudfx.dll, 5.12.0001.1187 (English), 8/17/2006 12:20:48, 536576 bytes Driver: C:\WINDOWS\system32\ctsblfx.dll, 5.12.0001.1187 (English), 8/17/2006 12:21:30, 548352 bytes Driver: C:\WINDOWS\system32\cteapsfx.dll, 5.12.0001.1187 (English), 8/17/2006 12:21:12, 160768 bytes Driver: C:\WINDOWS\system32\CTEXFIFX.dll, 5.12.0001.1187 (English), 8/17/2006 12:21:44, 1170432 bytes Driver: C:\WINDOWS\system32\CTHWIUT.DLL, 5.12.0001.1187 (English), 8/17/2006 12:22:02, 61952 bytes Driver: C:\WINDOWS\system32\CT20XUT.DLL, 5.12.0001.1187 (English), 8/17/2006 12:22:00, 158720 bytes Driver: C:\WINDOWS\system32\ctemupia.dll, 5.12.0001.1187 (English), 8/17/2006 12:22:02, 108032 bytes Driver: C:\WINDOWS\system32\piaproxy.dll, 5.12.0001.1187 (English), 8/17/2006 12:14:28, 73728 bytes Driver: C:\WINDOWS\system32\ctdproxy.dll, 5.12.0001.1187 (English), 8/17/2006 12:16:38, 71680 bytes Driver: C:\WINDOWS\system32\sfman32.dll, 5.12.0001.0130 (English), 8/17/2006 12:14:50, 21504 bytes Driver: C:\WINDOWS\system32\data\cts20x.dat, 8/17/2006 12:11:10, 2091 bytes Driver: C:\WINDOWS\system32\data\ctd20x.dat, 8/17/2006 12:11:10, 15899 bytes Driver: C:\WINDOWS\system32\SBXFi.ico, 2/7/2005 18:45:22, 766 bytes Driver: C:\WINDOWS\system32\XFi.bmp, 2/7/2005 18:45:22, 3128 bytes Driver: C:\WINDOWS\system32\ctcoinst.dll, 3.00.0002.0042 (English), 5/7/2007 11:45:08, 86016 bytes Driver: C:\WINDOWS\system32\ctdvinst.dll, 0.05.0000.0042 (English), 5/7/2007 11:45:08, 163328 bytes Driver: C:\WINDOWS\system32\drivers\ctdvda2k.sys, 5.13.0001.0461 (English), 8/17/2006 12:23:00, 340176 bytes Name: NVIDIA GeForce 8500 GT Device ID: PCI\VEN_10DE&DEV_0421&SUBSYS_00000000&REV_A1\4&1A646D2D&0&0008 Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 10232352 bytes Driver: C:\WINDOWS\system32\OpenCL.dll, 1.00.0000.0000 (English), 3/15/2010 23:51:59, 61440 bytes Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 6432128 bytes Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 1097728 bytes Driver: C:\WINDOWS\system32\nvcompiler.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 11640832 bytes Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 4075520 bytes Driver: C:\WINDOWS\system32\nvcuvenc.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 2646632 bytes Driver: C:\WINDOWS\system32\nvcuvid.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 2030184 bytes Driver: C:\WINDOWS\system32\nvdata.bin, 3/15/2010 23:51:59, 2183470 bytes Driver: C:\WINDOWS\system32\nvinfo.pb, 3/15/2010 23:51:59, 9046 bytes Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0011.9713 (English), 3/15/2010 23:51:59, 14757888 bytes Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvdisp.nvu, 3/15/2010 23:51:59, 25695 bytes Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvudisp.exe, 1.10.0057.0035 (English), 3/15/2010 23:51:59, 600680 bytes Driver: C:\WINDOWS\system32\nvcod.dll, 1.09.0010.0095 (English), 3/15/2010 23:51:59, 215656 bytes Driver: C:\WINDOWS\system32\nvcodins.dll, 1.09.0010.0095 (English), 3/15/2010 23:51:59, 215656 bytes ------------------
Results 1 to 4 of 4
Thread: In Game Lag, since server move
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04-21-2010, 05:46 PM #1Founder
- Join Date
- Feb 2006
- Posts
- 18
In Game Lag, since server move
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04-21-2010, 07:17 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Give the steps here and the connection related ones here a run through but definitely open a support request if you haven't. It might not be directly related but your sound card drivers are over four years old and they may be a contributing factor. Definitely check with Creative support for the newest available.
Originally Posted by wrigghawk
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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04-21-2010, 10:46 PM #3Founder
- Join Date
- Feb 2006
- Posts
- 18
Response to issue
Thank you for your response. I had already reviewed and checked issues in the two posts you referenced as well as others. I had thoroughly searched the forums looking for a possible fix before I posted.
Although I doubt the issue is sound card related, I checked both dell and Creative for a new driver. The driver at Dell simply replaced the driver with itself (no newer driver) and none of the drivers at Creative recognized the soundcard in my system. I think the hardware is actually part of the motherboard in this particular computer.
I posted to make you at turbine aware that you may have some kind of network gremlin and to save other players the time I've already expended on the issue. The issue remains the same, the game slows down every 10-15 min for about 45 seconds. During that period the game is unplayable. I rechecked the in game ping, upload, and download rates during an event (by maneuvering the mouse pointer in steps over the icon) and then observing. The ping (125 ms), upload and download rates were reported throughout the event as essentially the same as after. Voice chat (ddo) is unaffected by the slowdown. The symptoms would tend to indicate something other than a client side problem. The computer itself shows no sign of issue (cpu rate does not increase, hard drive isn't spinning, etc) during the slowdowns.
If it were a client side issue, i would not expect voice chat to remain unaffected, and I would expect to see the problem in other applications such as lord of the rings, which when I tested did not show any of the same issues. I would note that LOTR is a newer, larger application, with more intense graphics and I would expect the issues to be more evident there rather than not at all if it was a client side issue.
I would love that you could solve my problem with a simple fix, but If it were simple, I would have solved it myself. I am not a computer neophyte.
If you have any other ideas I would welcome them. I would be happy to participate in some form of test so you could observe the problem from your end. If you are interested in that, let me know. You have my email address on file if you need to contact me.
Further Update:
Ok so after testing sound driver update that wasnt an update, I wrote the post above. After which I went back to the game, and the game crashed upon launch attempt. I said no problem, shut up, rebooted and it crashed again. I said, no problem, adjusted the sound card acceleration settings and tried again and it crashed again. So I searched the internet for yet another sound card driver (my fourth) and found a creative driver at neither creative or dells website, and voila my sound card updated with a newer driver and an automatic driver updater program for creative was available as well. I took advantage of that creative tool too further update the sound card driver and voila got back into the game...only to have the same lag issue after 10 minutes of game play. I think we can safely eliminate the sound card issue...
for completion sake, here is the updated sound portion of my dxdiag file
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Sound Devices
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Description: SB X-Fi Audio [BCE0]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_10031102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1373 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 6/4/2009 02:47:14, 526232 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 1, 192000
Static/Strm HW Mix Bufs: 128, 64
Static/Strm HW 3D Bufs: 128, 64
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Standard
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
Description: SB X-Fi Audio [BCE0]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1373 (English)
Driver Attributes: Final Retail
Date and Size: 6/4/2009 02:47:14, 526232 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0
-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: Enabled
Ports: SB X-Fi DMusic Synth [BCE0], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
SB X-Fi Audio [BCE0], Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB X-Fi Synth B [BCE0] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB X-Fi Synth A [BCE0] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
Registry: OK
Test Result: Not runLast edited by wrigghawk; 04-22-2010 at 12:42 AM.
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04-22-2010, 12:35 PM #4Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
The voice chat uses a completely different set of ports so if there's any port routing issues occurring on 9000 to 9013 the ingame voice chat (and standard in-game chat as well) is not always affected (uses ports 2900 to 2913).
I would defintely follow up with a support request if you haven't yet since troubleshooting connection issues can get alot more in-depth than can be done on the forums.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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