can i ask for help ms victorie?

[alcosebahair]

it seems like you are teh only one who responds quick to forums and helps me a lot i have a problem.. and its supposed to be technical but they arent helping me.. for the past days, been trying to log in andplay the game.. but after character select i lose conection.. i dont know what to do.. iv been begging the techs to help me.. and submitted a ticket but no one cares.. im actually very sad.. could you help me ms victorie? im very sorry if i have to post this here.. you are the only that helps hehe thanks

[Victorie]

I am sorry, but I don't do Tech. I'm going to move this over for you so you can maybe get some suggestions from other players in the Tech forum.

Email response from Tech support is within 1-2 business days (sometimes faster). If the first email they send doesn't fix the problem, then respond to that email and let them know. They will continue to work with you to resolve the issue.

[Mirthgar]

I would recommend trying the steps here and the connection related ones here but defintely follow up with your support ticket as well.

[alcosebahair]

thanks ms victorie and thanks mirth for teh reply.. i tried the firewall, teh router, the portforeard and even contatced my isp, they were asking about the requiremnts of ddo? which i dont know since im not a techy person.. may i ask about this sir mirth?

[Mirthgar]

I would follow up with your support emails, troubleshooting connection issues can get pretty well in-depth, often more-so than can be done on the forums.

One thing though can you try connecting your computer directly to your ISP's modem (bypassing your router) and seeing if it can connect that way?

When you do that be sure you power cycle the modem (turn it off, wait 30 seconds or so, turn it back on) and reboot your computer. After you reboot first thing check that you can still connect to the internet in general and then try the game again.

(If you don't connect with a separate modem and a router though thats fine but if you do try that). That at least can give you an idea where the disconnect is occurring.

Aside from that also make sure that Internet Explorer can still connect to the internet. IE doesn't have to be your "use all the time" default browser just installed, and not in "work offline" or disabled/uninstalled basically.

The game shares its system wide settings for connection so if IE can't connect neither can the game (in general though if IE can't you'd see that come up at the launcher because it wouldn't be able to connect to the login servers at the step you're losing connection at currently the game is connecting at launcher just not when the game client tries to run)