Running Windows Vista, ATI graphics.
When I try to login to a server, screen goes black, then get a windows error. It closes before I can really get a look at it. Something about windows basic and visual elements. There's a help link that mentions "Why are some visual elements turned off."
Does this sound familiar to anyone?
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Thread: Cannot load game.
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04-19-2010, 09:50 PM #1Community Member
- Join Date
- Apr 2010
- Posts
- 1
Cannot load game.
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04-21-2010, 06:11 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
That's the system turning off Aero (the Windows theme). Try going into your "Documents" > "Dungeons and Dragons Online" folder and open the "userpreferences.ini" file and find the line "AllowDesktopCompositing=False" and try setting it to true.
If the game is still crashing though at launch from server select post a dxdiag when you can (steps how are in the "how to get help" sticky in my sig)Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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