Ok here is my problem. I was playing DDO at my house fine then took my laptop down to my sisters and now I cannot connect what gives. Nothing has changed I can't figure this out please help.
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Thread: Login Issues
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04-19-2010, 08:37 PM #1Community Member
- Join Date
- Jan 2010
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- 0
Login Issues
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04-21-2010, 06:09 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Try the steps here and the connection related ones here but you may want to follow up with a support ticket request if you haven't yet.
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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