Hi, I just installed DDO on my laptop after I had to do a complete re-install of my system. There were no problems during installation, although there is no desktop or start menu icon. But every time I try to start the game it shows the loading window with the monk and it gets to "Constructing data center browser" before giving the following error message. I couldn't find a log file in the app data folder. Any help is most appreciated
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Thread: Launcher error
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04-17-2010, 12:21 AM #1Community Member
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- Sep 2009
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Launcher error
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04-18-2010, 12:22 PM #2Community Member
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- Sep 2009
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I am bumping this up in hopes that more people will see it
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04-21-2010, 12:18 PM #3Community Member
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- Sep 2009
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anyone?
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04-21-2010, 07:08 PM #4Customer Service Representative
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- Mar 2008
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- 87
Most likely that's .Net 1.1 related. Open up the "Uninstall a Program" option in the control panel and look in there for:
"Microsoft .Net Framework 1.1"
"Microsoft .Net Framework 1.1 "Hotfix" (KB####)"
Both might come up (if so uninstall them first) but you may only see the first one, either way download and install them from the links here:
Microsoft .Net Framework 1.1
The 1.1 Service Pack (Hotfix)
If it keeps up definitely open a tech support request here if you haven't yet.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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04-23-2010, 01:00 PM #5Community Member
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- Apr 2010
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- 1
Launcher Window error
Hi there, I am also having a similar issue, I am on a laptop like Crazy San, but I am running windows XP SP2. The issue I get looks slightly different, however I had initially thought it was a .NET framework issue and so I uninstalled and then downloaded and reinstalled the .NET 1.1 and it's associated hotfix, all to no avail. Please help me. I have a cropped down screen shot like Crazy San has, but the forum won't allow me to post it.
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04-23-2010, 06:34 PM #6Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
You may need to host the image on a picture hosting site the image links on the forums won't recognize if the image is local.
Originally Posted by Trace37
If you haven't yet put in a support ticket as well just as a backup to troubleshooting it here.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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