VIP Points from April 4th to 12th (2010)

[soupertc]

Accounts email turn around at this time is about 2 weeks. We are working to improve this turn around time. Sending multiple emails for the same issue will simply slow the system down for everyone, and we'll still answer the first one we receive.

well if you'll notice I sent the 1st email before this thread popped up.....the 2nd one after the 19th like I believe you asked if we still hadn't gotten our points. Maybe next time you can make it a little clearer that if we had sent one....not to send another. Either way I know the issue will resolve itself....was just looking for a bit of info.

[Victorie]

I just double checked and its a little less than 2 weeks actually. I will try to be more clear in the future (appreciate the feedback). To be honest, 2 emails isn't a huge deal, especially if you don't have the points after the fix. I was more trying to avoid players sending an email daily until they hear back, or similar multiples or inquiries.

[Pfold]

Got them. Thanks

[Lerincho]

Victorie, can you say what the cause of this issue was, so that the player base may be better prepared for any future incidences that may share similarities?

[Victorie]

I'm sorry, I can't.

However....

I can assure you guys that this issue wasn't caused by anything players did on individual accounts.

I'm happy to say that we have identified the cause of this issue, and taken steps to ensure that it does not happen again. We are always working to improve our systems.

But, as always, if you have any questions about your points, or believe you may not have received them, please feel free to contact the Account Management department.