VIP Points from April 4th to 12th (2010)

[Victorie]

There was an issue from 4/4 - 4/12 where some players didn't get their VIP points as scheduled. We have fixed the underlying cause, and taken steps to ensure it won't happen again.

We'll be fixing this for the affected players by the end of this week by manually adding all VIP points that weren't automatically granted. I will be updating this sticky once the points have been granted.

If you don't have your points by Monday, 4/19 then please contact the Account Management department.

[Lerincho]

This is why a total account history of all points earned/bought and spent is needed. Even if done in a monthly format like bank statements. With that in place would be easier to track down issues causing delays.

[rimble]

This is why a total account history of all points earned/bought and spent is needed. Even if done in a monthly format like bank statements. With that in place would be easier to track down issues causing delays.

Yep, I got better things to do than manually keep track of my TP balance. I'm pretty sure I've been cheated a few, but it's a game for crying out loud, I'm not going to maintain a Quickbooks database for it.

[SDM]

For all of the folks who have been requesting a statement of points earned and spent, we have passed along the feedback and will hopefully have this information available for everyone a little ways down the road. We understand that this is much needed information and will be working to make it available.

~SDM

[WeiQuinn]

Got my points today! Made me a happy camper, since I was waiting on them to buy a Greater Heart of Wood for my main.

Let the fun begin!

[SirShen]

No points at all not even the bonus 500 points. So down 1000 points.

[Rabbi_Hordo]

There was an issue from 4/4 - 4/12 where some players didn't get their VIP points as scheduled. We have fixed the underlying cause, and taken steps to ensure it won't happen again.

We'll be fixing this for the affected players by the end of this week by manually adding all VIP points that weren't automatically granted. I will be updating this sticky once the points have been granted.

If you don't have your points by Monday, 4/19 then please contact the Account Management department.

I'll believe it when my 3 accounts that are VIP see their points...

[Victorie]

Rabbi_Hordo, please check your balances on Monday and definitely contact Accounts if you don't think you got them.


Lerincho, I'm happy to pass along your feedback about this. As I've previously noted:

... We have heard your requests for a points statement, and I will again be happy to pass along the feedback .... As points are still relatively new for us, please bear in mind that any sort of statement would take time to develop. Any sort of statement will not only have to gather data for each account/character, but will also have to display that information so it can be viewed or sent. If/when we have a statement we'll definitely announce it. ...

[Lerincho]

I know Victorie, we've talked about it before, just seems silly that it hasn't become reality yet. Really would make all the account managers lives easier.

[WeiQuinn]

I already sent a message to Accounts on 4/12, since I didn't get my Turbine Points for 4/8.

Will I need to send another one on 4/19 if I still don't have my Turbine Points?

[Victorie]

It is very likely that this fix will take care of you.

If not, and you don't get your points by Monday, but have gotten a response to your email, then simply respond to that and let them know you still don't have them.

If you don't get the points and haven't heard back via email yet, you'll want to call or email a second time.