Premium Account downgraded to Free Account

[AMDarkwolf]

yea, downgraded to free account as well, does this mean all my purchases get refunded? I could really use all that cash back now.. thanks.

(Seriously whats this?)

Edit: Greeeaaat now it won't even connect...

[Roquem]

I have the same issue, got booted and have only two to play, all 4 are there though, please put me on list to fix

[Alabore]

+1.

Politely notifying customer service I am experiencing the same problem.
Downgraded from Premium to Free while playing.
Tried relogging - hoping it would reset account status - worked once, switched chars and it reverted to free.

Regards!

[Alexis_Manion]

I'm having this issue, and so's my wife.

I still have the slot I paid for, but am having to choose 3 from 5.

Hopefully this will get an official response soon :-)

[darksilver]

Hey, same here - and some relief. Firstoff, your characters dont get deleted, they get frozen. Second: your gold cap and AH activity ist not affected, except you cant do more auctions and cant get more gold atm. third: i'm sure since the DDO Shop is down as well, this is a temporal DB error theyll be fixing soon, they have an emergency team for that.

Just go back play some small toons or fire up another game, turbine will have this fixed soon.

Cheers,

darksilver

[Alabore]

About gold cap - I *think* I lost some gold during a mail transfer.

Tried relogging until game apparently reverted back to premium.
Switched to an alt, to mail some gold to my haggle-bard.
While sending money, game told me I wasn't Premium, I couldn't get any more gold, and I couldn't afford postage.
Apparently, the sum I was trying to send vanished from alt's finances.
I am wary of logging back on now.

[congruent_leek]

Count me and at least one guildie as having the same issue. ***?

[Patience]

Good morning!

Sorry for the delay, but community just got the call about the problems.

There is a datacenter issue with the vendor who handles the Store, so premium accounts are showing as Free. This is absolutely temporary and will correct itself when their issue clears up. Unfortunately that's all the information we have at the moment so we're unable to give you an ETA - but we'll try to keep you posted if we learn anything else.

We're really sorry for the inconvenience. I'm not sure if the login issues are related (I suspect they are) - need to go back further in my email, unless Tolero beats me to it!

[Khaine_Scott]

Im also having this issue, premium to free and losing 2 character slots

this makes me sad

[gaulun]

Same problem here, but will it fix itself or do have to email the customer service?

[Phintarn]

As am I, I still have reciepts from all purchased to verify the contents of my account. went from "Premium" with all content purchased and 10 character slots, to "Free" with only 8 character slots and account limitations. I hope for a speedy and permanent sollution for this problem.

[Patience]

Same problem here, but will it fix itself or do have to email the customer service?

It should fix itself once the vendor's systems are reachable by ours again!

[kchaos]

also having a problem..........


I wonder if this has any thing to do with the problems with conecting to the world earlier in the night.

[War_Rabbit]

2 slots in standby here too.
2 weeks ago one of my characters lost ALL equipment to a bug (level 7 !!! ) an now this ... that's not fair

[Alabore]

2 weeks ago one of my characters lost ALL equipment to a bug (level 7 !!! ) an now this ... that's not fair

I share your pain.

[mdthemage]

I seem to be having the exact same issue - was working last night but now thinks I'm free and down to 2 slots.

Tried contacting account management via the form but now I've found this thread looks like the problem's pretty widespread, hope they get it fixed soon...

[Nyrisha]

got the exact same problem

[mirko182]

same here, lost 2 char slots

[Tolero]

Many of the issues appear to be clearing up, however we're still looking into the Store issues (which are causing this phenomenon). If you're still experiencing this issue or other Store related issues, please visit the central threads for updates