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  1. 04-10-2010, 02:06 AM #1
    JJMC895610
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    Default Premium Account downgraded to Free Account

    I purchased Turbine (DDO) points and my account was upgraded to a Premium account.
    As of now, it was downgraded to a free account again.

    Can I get any help restoring it to Premium?

    Thanks
    Last edited by JJMC895610; 04-10-2010 at 03:53 AM.
    Quote Originally Posted by KookieKobold View Post
    I knew i should have actually tested this.

    - Deathspell [Human 20FvS - Heroic Completionist + 2Clr, 2FvS, 2Ftr, 2Pal, 2Src, 2Wiz - 1 Martial] -
    - Xavena [Bladeforged 15Wiz/3FvS/2Mnk - 2Src, 1Wiz - 2 Arcane, 3 Divine, 3 Primal] -
    - Zavan [Morninglord 20Wiz - 1Brd, 3FvS, 3Wiz - 1 Divine] -
    - Zavvan [SK 20Wlk - Heroic Completionist (1 Wlk, 3 others) - Epic Completionist (9 Divine, 9 Martial, 3 Arcane, 3 Primal) - 2 Bladeforged, 3 PDK] -

    ~ A Tribe Called Zerg ~ Cannith ~


    ~ Zav on DDO wiki ~
  2. 04-10-2010, 02:13 AM #2
    SirOmmy
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    I also have the same issue - 2 of my 4 character slots have been disabled
  3. 04-10-2010, 02:23 AM #3
    CompWiz
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    Exclamation Also Lost Premium status

    I have lost my Premium status ... how can we get this resolved?

    It was working this morning (Friday 4/09), now Friday evening .. I am back to free.

    I don't want to lose 2 of my 4 characters and I'd really like to play sometime soon!
  4. 04-10-2010, 02:40 AM #4
    ThePeacemaker
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    Same thing here. I got booted offline, couldn't log back in, come back after a couple of hours, and my Premium Account has been downgraded to a Free Account. I purchased points. The sole purpose of purchasing was to become a Premium member. What gives, Turbine?
  5. 04-10-2010, 02:50 AM #5
    3E..Stumagoo..
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    +1 just happened to me

    and here I was just about to spend some more money... I am not sure that I will now

    And what about the plat cap I am way over the cap for free accounts
    Last edited by 3E..Stumagoo..; 04-10-2010 at 02:55 AM.
  6. 04-10-2010, 02:56 AM #6
    Leonhart210
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    Happened to me as well.
  7. 04-10-2010, 02:56 AM #7
    bloodymeadows
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    Angry

    Same thing here 2 of 5 slots disabled. It's bad enough we put money into a broken game, but to have something you have PAID/earned for disabled/removed is not a very wise marketing stragedy. This is why alot of people I know will never become VIP. Fix the bugs! Extra content is nothing when the game is filled with glitches and bugs. Did Microsoft coders write this game ffs?
  8. 04-10-2010, 02:59 AM #8
    vacaville
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    Same thing happened to me. Was in the middle of playing and all of a sudden I had exceeded some gold cap for my level. Also said I couldn't post any more auctions when I only had a few out. Afraid to log out...............
    Last edited by vacaville; 04-10-2010 at 03:02 AM.
  9. 04-10-2010, 03:03 AM #9
    3E..Stumagoo..
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    ok just logged in again and back on premium




    reaching for the paypal login

    edit** may hold back just in case


    nope back to free account

    firing up another game
    Last edited by 3E..Stumagoo..; 04-10-2010 at 03:11 AM.
  10. 04-10-2010, 03:10 AM #10
    Leonhart210
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    Well, they haven't fixed mine yet, lol. Wonder how long this is gonna take...
  11. 04-10-2010, 03:14 AM #11
    Aiguardent
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    Default Lost my Premium accout

    Can anybody help us?, i have the same problem and i've lost my Premium account with two character slots and other issues.

    Thanks!!




    Quote Originally Posted by JJMC895610 View Post
    I purchased Turbine (DDO) points and my account was upgraded to a Premium account.
    As of now, it was downgraded to a free account again.

    Can I get any help restoring it to Premium?

    Thanks
  12. 04-10-2010, 03:17 AM #12
    GeneralDiomedes
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    generally, support staff doesn't work at 1 in the morning.
    Server Sarlona / MST / Guild Enslaved / Characters Ionos, Cydekik, Xalavan, Rodessa, Hethrow, Ramsteen
  13. 04-10-2010, 03:27 AM #13
    ZenAkrua
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    ******.. I don't want to lose one out of my three toons just because of a bug. :/ If I assign them slots, do I permanently lose the third toon?
  14. 04-10-2010, 03:30 AM #14
    Bentiebokbok
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    Same here, no more premium member.

    ... and I acidentally clicked my level 3 toon in stead of the level 14 I play with most. Anyone know if you can change this somehow?
    Last edited by Bentiebokbok; 04-10-2010 at 03:37 AM.
  15. 04-10-2010, 03:36 AM #15
    Interitus
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    Add me to this list, I'm a free member again... lost 2 character slots. It's asking me to delete a character or buy new slots to play..
  16. 04-10-2010, 03:44 AM #16
    JoshuJushin
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    Ditto here and it pretty much sucks. Hopefully this is resolved soon.
  17. 04-10-2010, 03:48 AM #17
    Bentiebokbok
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    Just relog and its solved

    <edit>Well.... it was solved.. but logging back out got the message back again
    Last edited by Bentiebokbok; 04-10-2010 at 04:12 AM.
  18. 04-10-2010, 03:50 AM #18
    Leonhart210
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    I've relogged multiple times and it has solved nothing for me.
  19. 04-10-2010, 03:52 AM #19
    JJMC895610
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    Quote Originally Posted by ZenAkrua View Post
    ******.. I don't want to lose one out of my three toons just because of a bug. :/ If I assign them slots, do I permanently lose the third toon?
    no. it will be available again when your account is fixed.
    Quote Originally Posted by KookieKobold View Post
    I knew i should have actually tested this.

    - Deathspell [Human 20FvS - Heroic Completionist + 2Clr, 2FvS, 2Ftr, 2Pal, 2Src, 2Wiz - 1 Martial] -
    - Xavena [Bladeforged 15Wiz/3FvS/2Mnk - 2Src, 1Wiz - 2 Arcane, 3 Divine, 3 Primal] -
    - Zavan [Morninglord 20Wiz - 1Brd, 3FvS, 3Wiz - 1 Divine] -
    - Zavvan [SK 20Wlk - Heroic Completionist (1 Wlk, 3 others) - Epic Completionist (9 Divine, 9 Martial, 3 Arcane, 3 Primal) - 2 Bladeforged, 3 PDK] -

    ~ A Tribe Called Zerg ~ Cannith ~


    ~ Zav on DDO wiki ~
  20. 04-10-2010, 03:55 AM #20
    ThePeacemaker
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    Quote Originally Posted by Interitus View Post
    Add me to this list, I'm a free member again... lost 2 character slots. It's asking me to delete a character or buy new slots to play..
    I want to clear up this statement of error. It doesn't ask you to delete a character. The interface asks you to choose two characters to continue playing. The other(s) will not be selectable for play, until the account is upgraded.

    In addition, when I logged out to the character select screen, my account was once again labeled, "Premium". However, I am once again unable to login to my server, Orien. It seems the issues here involving the Premium/Free situation are not deliberate. Likely, there are some severe server-side issues that will hopefully be resolved over the next few hours.

    For me, I'll just call my DDO evening short and move onto another game. I haven't been playing Left 4 Dead 2 lately.
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