Connection error

[bladepro]

The underlying connection was closed: Unable to connect to the remote server

I Dc'd while in quest and this is the error i get when trying to reconnect. i restarted my system and modem and router and get the same error, Please help.

followed the instructions in the frequent problems list and the error is still occuring

[bladepro]

Initialization status: "Getting alerts and news" 07/04/2010 12:58:30 PM
07/04/2010 12:58:30 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available. 07/04/2010 12:58:30 PM
Transition to phase: DatacenterControl 07/04/2010 12:58:31 PM
Transition to phase: InitControl 07/04/2010 12:58:45 PM
Initialization status: "Getting data centers" 07/04/2010 12:58:45 PM
The following web error occurred while trying to access
"http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

The underlying connection was closed: Unable to connect to the remote server. 07/04/2010 12:59:27 PM
URL.NewsFeed fallback applied. 07/04/2010 12:59:27 PM
URL.NewsStyleSheet fallback applied. 07/04/2010 12:59:27 PM
URL.AlertsStyleSheet fallback applied. 07/04/2010 12:59:27 PM
Configuration.AppSettings: 07/04/2010 12:59:27 PM
Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 07/04/2010 12:59:27 PM
DataCenter.GameName=DDO 07/04/2010 12:59:27 PM
DataCenter.DefaultCenter=DDO 07/04/2010 12:59:27 PM
Product.DocumentFolder=Dungeons and Dragons Online 07/04/2010 12:59:27 PM
Launcher.DocumentFolder=Launcher 07/04/2010 12:59:27 PM
URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 07/04/2010 12:59:27 PM
URL.NewsStyleSheet=http://status.turbine.com/launcher/ddo/newsstylesheet.xslt 07/04/2010 12:59:27 PM
URL.AlertsStyleSheet=http://status.turbine.com/launcher/ddo/alertsstylesheet.xslt 07/04/2010 12:59:27 PM
07/04/2010 12:59:27 PM
Initialization status: "Getting alerts and news" 07/04/2010 12:59:27 PM
07/04/2010 12:59:27 PM
The default data center "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx" is not available. 07/04/2010 12:59:27 PM
Transition to phase: DatacenterControl 07/04/2010 12:59:27 PM
Transition to phase: InitControl 07/04/2010 12:59:42 PM
Initialization status: "Getting data centers" 07/04/2010 12:59:42 PM
An error has occurred.
Please contact Technical Support with the following information:

System.MissingMethodException: ?
at com.turbine.launcher.Services.Patcher.AbortPatch()
at com.turbine.launcher.Forms.MainForm.quitButton_Cli ck(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventAr gs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 07/04/2010 1:00:00 PM

[Stringer_Bell]

I started a thread unable to log in. Same problem - I'll watch your thread as well if I get anything I shall let you know.

[Mirthgar]

Do either of you have Shaw.ca as your ISP or are in Canada?

We're tracking what appears to be an internet backbone issue affecting users there and www.shaw.ca isn't loading either currently.

end results of a tracert shaw.ca I just ran:

 12    44 ms    42 ms    42 ms  rc1nr-pos0-0-0-0.wp.shawcable.net [66.163.76.25]
 13    61 ms    59 ms    59 ms  rc2so-tge0-1-5-0.cg.shawcable.net [66.163.77.29]
 14    60 ms    59 ms    59 ms  rd1so-ge10-0-0.cg.shawcable.net [66.163.71.122]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

Not sure if its specific to one ISP or general area backbone issues but looks like connectivity in the North is having issues.

[AMDarkwolf]

yes and ONLY to ddo, and ONLY since the 'hotfix' But its defiantly only shaw's problem, right?

[Thorryn]

Having same issue and using Shaw as my isp.

[raymo72]

Having same issue and using Shaw as my isp.

been able to get into the game, the market, but when i try to go somewhere else (like a enclave) the game looses connection, also multiple server connection failures here. I am in Canada and I use shaw high speed

[AMDarkwolf]

I talked to shaw ISP techs and they had no issues connecting to turbines servers. And some of us can connect for a short while, then D/C when we change instance, etc. It also seems to block our connection to the chat servers when we CAN login.

Its something to do with the hotfix and I hope they look into it rather than keep assuming its to do with 'us'

Tracert works fine(first timeout is the first ping to 0.0.0.0 and it will always timeout since it can't respond)

Tracing route to 74.201.102.13 over a maximum of 30 hops

1 * * * Request timed out.
2 8 ms 13 ms 8 ms rc1ar-ge5-0-0-20.ed.shawcable.net [64.59.189.98]

3 38 ms 34 ms 28 ms rc2sc-tge0-1-5-0.wp.shawcable.net [66.163.77.65]

4 52 ms 53 ms 50 ms rc1sh-pos1-0-0.mt.shawcable.net [66.163.77.170]

5 74 ms 64 ms 65 ms rc1hu-pos5-0-0.ny.shawcable.net [66.163.77.154]

6 64 ms 63 ms 63 ms cr2-nyiix-peer.nym009.internap.net [198.32.160.1
85]
7 95 ms 62 ms 77 ms cr2-cr1.nym009.internap.net [66.79.146.198]
8 70 ms 70 ms 68 ms bsn006-nym009-9-cr1.bsn006.internap.net [66.79.1
58.9]
9 73 ms 69 ms 73 ms bsn004-bsn006-792-mpr1.bsn004.internap.net [66.7
9.145.34]
10 80 ms 67 ms 67 ms border1.te8-1-bbnet2.bsn003.pnap.net [63.251.128
.107]
11 86 ms 70 ms 69 ms turbine-6.border1.bsn003.pnap.net [64.95.76.202]

12 70 ms 67 ms 69 ms 74.201.102.154
13 83 ms 69 ms 68 ms 74.201.102.13

Trace complete.

[raymo72]

I talked to shaw ISP techs and they had no issues connecting to turbines servers. And some of us can connect for a short while, then D/C when we change instance, etc. It also seems to block our connection to the chat servers when we CAN login.

Its something to do with the hotfix and I hope they look into it rather than keep assuming its to do with 'us'

It has been like this all day, and i have been all over the internet, my net isn't the problem it has to be the servers of ddo.......

[Mirthgar]

I talked to shaw ISP techs and they had no issues connecting to turbines servers. And some of us can connect for a short while, then D/C when we change instance, etc. It also seems to block our connection to the chat servers when we CAN login.

Its something to do with the hotfix and I hope they look into it rather than keep assuming its to do with 'us'

It has been like this all day, and i have been all over the internet, my net isn't the problem it has to be the servers of ddo.......

Other players are able to log in currently and maintain connection without issue, also Lotro (Edit: and AC) which did not have any downtime for updates today has players on Shaw also reporting this:

http://forums.lotro.com/showthread.php?t=326423
One player noted this in the Lotro thread:
http://forums.lotro.com/showpost.php...82&postcount=5

[raymo72]

It has been like this all day, and i have been all over the internet, my net isn't the problem it has to be the servers of ddo.......

still no luck get to character select ...than times out when loading the instance!

[Desteria]

I am in Canada on Shaw and have had similar problems i can conect with aNew character i have not tryed to Zoen with but as soon as i try adn zoen that character becomes locked out and times out whenever i try and log in.

[whiteyshadow]

well, whatever is causing this I hope gets fixed...

Shaw cable here in west coast Canada (BC)
Of course all this happens the day AFTER I decide to P2P...meh

(Quick response from DDO Tech support!!) (thanx guyz)

[bladepro]

Just got off the phone on a 1 hour call to Shaw. It is an internal Shaw problem, there is a switch that went down that affect a very small amount of the internet, happens to be the one that connects to DDO. they are changing to a different switch but it is taking time for all traffic to be routed thru that switch. The techs said it should be completed by the latest at 8pm PST.

[AMDarkwolf]

meh I don't think there are enough of us with the problem to warrant any action on either party. - For shaw the 'rest' of the internet works fine, and for DDO the Canadian population playing is too small to matter. Maybe it will be fixed next week. LOL

Edit: wow someone actually admitted was a problem. I was on the phone with them for an hour and it was 'not our problem'

[bugeyes]

well it's nice to see someone got thru to shaw been waiting hour and a half now having the same prob as everyone else i can't log into any of my online game's. really suck's i haven't been able to play ddo since the update and i'm going thru withdrawl's i keep spillin coffee on my smoke from the shake's

[AMDarkwolf]

well it's nice to see someone got thru to shaw been waiting hour and a half now having the same prob as everyone else i can't log into any of my online game's. really suck's i haven't been able to play ddo since the update and i'm going thru withdrawl's i keep spillin coffee on my smoke from the shake's

lmao. Same

[Stringer_Bell]

I tried to get on during a break at noon and had "The underlying connection was closed: unable to connect to the remote server". It is now 5pm and the same error is still occuring. Can we get confirmation that this will be fixed - or do I need to call them? I live in in British Columbia, Canada and use Shaw high speed.

Thanks,
D

[AMDarkwolf]

the more people call, the more likely they will repair the issue to stop us harassing them. So give them a call, like most of us have, and tell them about the issue(Even if they 'already know') - once they realize the number of customers who have the problem, chances are they will step up and fix it.

[vadlover]

I am on Shaw in AB and having same issue as well.

All said and done once I was able to contact shaw I can confirm they are aware of an issue connecting to some sites. They are working on it and have no eta...