Relic farming in Gianthold bugged

[urusaikuneyaro]

I've been farming gianthold relics with all my characters so I can participate in the Gianthold raid. Some of my online friends even chipped in some relics so we can do the raid together. I read on the ddo wiki that you need to turn them in with Scrag. When I wanted to turn them in, he kept telling me to speak with the craftsmen. When I did that, I got three crummy items who are bound to character. And when I went back to Scrag, he tells me I need to give 20 more relics of each! The worst part is that when I send a mail to customer's service, they simply tell me "though luck", " we can't do anything about it". I am a vip, have purchased extra ddo points, helped create a guild, but this kinda attitude really annoys me. I've talked about this issue on general chat and it turns out that several more people have had this problem. Turbine apparently wants its paying customers to farm instead of having fun quests.

Considering all the downtime, the lagging, and the fact I can't even log in with one my characters at his very moment (I suspect a House kundarak issue), makes me believe that turbine cares nothing about vip. Premium customers are probably more profitable in the p2p/f2p environment...

[Uska]

Ok now pay attention, on the relics in gianthold there are three things you can do with them.

1. Use them to flag for gianthold tor(doing this will flag you for the reaver raid) you only need to do this once and you need to turn 20 each of the giant/elf/dragon relics to the giant walking around.

2.you can turn them in to one of the craftsman and they will make you some kind of armor with them some of the armor isnt to bad for their lvl but generaly this is a waste of relics.

3. sell them to other people wanting to do 1 or 2

[Arctigis]

He does not say you must speak to the craftsmen. He says you must join all three brigades (Heart, Eye, Fist).
In order to get Reaver flagged you need to:

1) Complete the various GH quests and acquire 20 of each of the relics.
2) Complete PoP, Crucible and Madstone Crater thus joining the brigade
3) Turn in your 20 relics of each type to Crag. Crag will then allow you to enter GH Tor.
4) Complete GH Tor and get 'blooded' by killing each of the three dragons; Black, Blue, White.
5) When are blooded, speak to Cydonie who will advance you to the Reaver's Fate

The Reavers fate can then be completed on a normal raid timer basis without having to do any of the
pre-requisites. I wish they'd do that with DQ (though it's better than it was).

I'm sorry but you've made a mistake. Your relics are gone, you need to get more.

[urusaikuneyaro]

Apparently Scrag doesn't accept the relics if you have more then 20 of them in your inventory. BTW, I had done the 3 quests that need to be done, so I was already accepted in the three brigades.

I've heard my story from different people who had the same issue. If it was just me, okay, but more people are having this problem. It's like the person you need to talk to for the Bloody Crypt. Sometimes she resets the whole quest chain.

Thanks in any case for the answers. My biggest grievance with the whole situation is the "though luck" response I got.

[shaolaolint]

You keep saying "though luck", do you mean " tough luck"? And yeah customer service is lacking, I was in a bugged Monastery, gave up on waiting for a GM to fix said bug.

[Tarrant]

I'm sorry you had issues with this quest. I recommend filing a bug report, but I've also taken this feedback to our development team. If you would like to leave feedback regarding our in-game support, please do so here.