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Thread: cant log in

  1. #1
    Community Member
    Join Date
    Dec 2009
    Posts
    3

    Default cant log in

    Its been months since i last played this game and decided to come back to it, i logged into my account and logged back out, but when i tried logging back in i couldent, i tried every password i use and nothing, sometimes i get the message saying its the wrong password other times nothing. So i click 'forgot password' i've done that about 6 times in the space of 2-3 hours and nothing, how long should i be waiting?

    just wondering if theres anything i can do and can anyone post the account support email? i must be stupid because i cant find it.

    thanks

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    We can't help with this on the forums, but you can find support information in my signature.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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