I wanted to play D&D for easter. I have borrowed credit card and upgraded my account to vip yesterday. Money was sent and I had vip account. Everything was perfect. Today I am launching the game and WHOOOPS :
Your subscription has been suspended due to non-payment. Please re-enter your billing information or apply a Game Card now to reactivate your subscription(s).
What? Non payment? You have taken money from me and I buyed vip so I want my vip account back
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Thread: I lost my vip account
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04-02-2010, 09:35 AM #1Community Member
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- Mar 2010
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I lost my vip account
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04-02-2010, 09:42 AM #2Founder & Hero
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- Jan 2006
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First thought from the info provided -- looks like whoever you "borrowed" the credit card from changed their mind.
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04-02-2010, 09:54 AM #3Community Member
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- Mar 2010
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That means what? He did the transfer without problems
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04-02-2010, 10:19 AM #4Founder & Hero
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- Jan 2006
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I was referring to the possibility that the owner of the CC you used may have seen the charge and rejected it.
Honestly, anything related to your account like that will have to be taken care of thru the Accounts folks.
http://www.ddo.com/ddosupport/account-support
Phone # at the bottom of that page.
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04-03-2010, 03:23 AM #5Community Member
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- Mar 2010
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So now I need to wait to 7 days to get answer!? That is a lot of time really
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04-03-2010, 04:49 AM #6Community Member
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- Mar 2010
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Ok I know what happened. Because of the monthy bank account charges he had only 13 dollars, so he cannot make transfer. And now I have a question in my account i have this red banner with information and i cannot click there and make a new transfer I can only update billing information. What should I do to reactivate my subscription? Wait for money on account and it will be automatically transferred or not?
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